Manager Customer Service

**** **** ********** ****. *** Vegas, Nevada

Toni Laster-Smith (Cellular) 949-***-****

************@*******.***

Professional Profile

Career Objective

Veteran Property Manager & business entrepreneur, ensuring profitability and developing strong resident relations.

Accomplished leader recognized for outstanding performance. Exceeding goals and generating new revenues. I have

a history of excellence in personal communication, team development and skilled in sales.

Supervisor of Lease Writing

• American Homes 4 Rent – Supervisor of Lease Writing 2014

• Overseeing the lease writing team. Writing leases for 22 states and 40 regions. The company

currnelty owns 26k homes. The lease department is centralized in Las Vegas.

Professional Experience

• Leasing Manager 400 Apartment Home Community – The Promenade 2011

• Vice President of Operations APT Staffing Companies– South Los Angeles 2010

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Manage the sales & operations of the South Los Angeles territory

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Provide staffing solutions for Property Management industry partners

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Exclusively training & staffing for the Property Management industry

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Providing Leasing Consultants, Community Managers, Maintenance Technicians, Porters

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Grounds keepers & Housekeepers

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• PROFESSIONAL CONSULTANT 2004 - 2007

Bright Beginnings

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Independent Contractor

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• MERRILL LYNCH 2006 - 2007

Paths of Achievement program

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Financial Advisor training Program

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• PROPERTY MANAGEMENT 1997 – 2003

• Irvine Company IAC Resident Relations Manager 400+ Community

• Western National Group Community Manager 230 + Community

• William Lyon Community Manager 100+ Community

• Barcelona Resort Resident Relations 400+Community

• Arnel Management Community Manager 700+ Community

• Successfully maintained budget expenditures, optimizing the return on owner’s investment. NOI

achieved, produced #1 sales teams. Communities managed 100 -700 apartment homes

• Outstanding Leadership Skills

• Strong Customer Service skills

• Promoted a positive, proactive resident relations experience. Demonstrating a firm and consistent

demeanor in all resident contracts, keeping in mind the political and social impact of all decisions.

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