Customer Service Administrative Assistant
Resume:
Michelle Morgan
**** ********** ***** ********, ** 34711
***************@*****.***
Professional Highlights:
Recent graduate from Embry-Riddle Aeronautical University with four years of experience
coordinating office and sales operations for marked productivity. Proficient in Microsoft
Applications; utilizes company tools to diagnose opportunities and develops action plans to
improve performance; regularly communicates with staff to discuss strengths, opportunities, and
trends in business. Handles special projects with a high degree of efficiency; exercises and
maintains excellent communication with staff and clients; efficient problem resolver who maintains
high levels of confidentiality; above average ability to learn new initiatives and multitask in any
situation.
Special Skills:
● Customer Service ● Record Maintenance ● Strong Communication Skills
● Administrative Support ● Leadership Skills ● Staff Training
● Sales Management ● Office Coordination ● Shift Management
Experience:
Nissan March 2014 - Present
Internet Sales Director
• Primary contact for client inquiries.
• Develop an online strategy that supports the company's overall goals and oversee all aspects of its
implementation.
• Manage website development to incorporate new features and functionality.
• Identify opportunities for growth and execute strategies to increase sales.
• Assisting the Director in writing reports and analyzing data.
SunTrust Aug 2012 – March 2014
Teller 3
• Assist clients with their financial needs and resolve issues in a professional manner.
• Proven ability to suggest and choose products based on clients’ needs and desires.
• Train and assist new hires in all aspects of the job criteria.
Citizens First Bank Jul 2006 – Aug 2009
Administrative Assistant
• Screened calls; managed calendars; prepared reports and financial data.
• Reorganized administrative procedures, shortening process time by 30%.
• Worked closely with board members on special projects.
Education:
Embry-Riddle Aeronautical University Aug 2009 – May 2012
Bachelor of Science in Meteorology
Minor: Communications
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