Sales Customer Service

Thomas Williams

**** ****** **** **. ** NORTH CANTON, OH 44720

*********@*****.***

TEL 330-***-****

Skills

• Substantial experience and outstanding skills in sales, sales management and marketing

• Excel in all facets of client acquisition and account maintenance

• Ability to train and motivate account executives to exceed their goals

• Excellent interpersonal skills in both supervisory and support roles

• Self starter with a proven track record in acquiring new customers and inspiring customer loyalty

• Over 20 years experience in the plastic card manufacturing / printing industry

Experience

ACCOUNT EXECUTIVE, PLASTICARDS INC, UNIONTOWN, OH 2001-2014

• From 2003-2013 was personally responsible for generating a minimum of $600,000.00 in annual sales of printed cards for the company, which is one of the country’s leading plastic card manufacturers.

• Exceeded all company set and personally set individual sales goals.

• Won back many large accounts (that had been lost previous to my employment) as a result of effective negotiation and delivering a measurable increase in customer satisfaction.

• Monitored, via internet, government purchasing websites for bidding opportunities and provided bids to same. Oftentimes the bidding process was very detailed and much care was given by me in providing all proper documentation, forms and licensing.

• Developed and maintained strong relationships with existing clients while acquiring new accounts. Was the sole point of company contact for existing and new clients and was very effective at switching roles from sales to customer service when needed.

• Maintained and systematically worked a thorough client/customer/contact database and was fluent with Goldmine contact management software.

• Prepared marketing materials and product sample packages. Organized and carried out mailing & Email campaigns.

• Provided graphic design support and coordinated the proofing of customer artwork and variable information such as barcodes, QR codes and numbering.

ACCOUNT EXECUTIVE/SALES MANAGER, PLASTICARD-LOCKTECH INTERNATIONAL, ASHEVILLE, NC 1995-

1999

• Hired, trained and managed an inside sales team to acquire new business and maintain existing customers for the largest manufacturer of hotel keycards in the United States.

• Was responsible for acquiring many large, multiple property, hotel management companies as customers.

• Achieved in acquiring “preferred vendor” status for the company with many large hotel chains.

• From 1995 though 1997 I was the entire “sales department” and maintained our existing customers while aggressively acquiring new business. These efforts helped grow the company to the point that we could expand and purchase a new property/facility and new machinery which helped streamline the manufacturing process and made us more efficient. It also gave us the ability to hire a sales staff, which I then managed.

• Exceeded all company set and individual sales goals.

• Oversaw direct mail campaigns and attended trade shows when needed.

• For a time, was also responsible for inventory and purchasing of manufacturing materials.

Education

Dover High School, Dover, OH Graduated

Referrals

Available on request.

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