Customer Service High School

**** **** ******** ****** ****, AZ ***** 480-***-**** *******.****@*******.***

Tiffany Lane

Objective

To obtain a position that will best utilize my strengths, with regard to customer service and

quality while offering continued opportunities for professional and personal growth,

knowledge and skill building.

E xperience

Scottsdale, AZ

Talking Stick Resort/Casino Arizona

7/2011 – 8/2012

Provided ” Four-Diamond” Superior Guest Service while Bartending and Serving guests

Food & Beverage at any of four different outlets within the resort; The Pool Grill, The

Blue Coyote Restaurant, Room Service, and The Coffee Garden, or for any of our various

banquet events as needed during the busier months.

Sell, Organize, and Serve Guests in our VIP Cabanas. Cabanas are sold by reservation

and are located in a reserved area of the pool. This can become challenging during high

volume time frames and pool parties.

Assist in training new servers and servers assisting from other departments

Expedite food as needed during times of high volume

Ahwatukee, AZ

7/2012 – 10/2012 Los Dos Molinos

Bartender/Server

Owners are close personal friends of my family and mentioned, at one point, that they

were in need of some assistance with opening new location in Chandler/Ahwatukee.

Employment was from July through November serving and bartending as needed.

Mesa, AZ

1/2001 – 7/2011 CoCo’s Bakery Restaurant

S erver/Hostess/ Expediter

Began as a Hostess during my Junior year in High School, as a Hostess and began

working my way up to Server on and off over the course of about 10 years. Most of this

time, I worked part time to supplement as an additional income

I was laid off in 2011 and Coco’s became my full time position for the remainder of my

employment there

480-***-**** ***********@*****.***

T iffany Lane

Scottsdale,

Marriott International/

10/2003 – 11/2004

AZ Mesa, AZ

11/2004 - 3/2005

Pacifica Host Hotels

Guest Service Supervisor/Front Office Associate/At Your

S ervice

Training & reference tool during conversion of property from Starwood to Marriott

Tracking and monitoring progress in Marriott Rewards Registration Program

Assist guests with checking in/out, reviewing room charges, and customer service

Reviewing daily reports of traffic and charges and making adjustments accordingly

Answering and directing guests requests for room service, bell assistance, and concierge

services

Reviewing and recording guest comment cards for satisfaction and suggestions

Leading front office team to better guest satisfaction ratings by reviewing recorded

comments and suggestions

E ducation

Seton Catholic High School Chandler, AZ

May 2003

High School Diploma

ITT Technical Institute Tempe, AZ

Currently attending

Currently acquiring Associates of Science Degree in Drafting & Design followed by the

completion of my Bachelors of Science Degree in Project Management/Construction

Management

R eferences

Tabitha Toepfer Server 847-***-****

Chris Owings F&B Supervisor 740-***-****

Jake Mondeau Alarm Technician 480-***-****

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