Customer Service Sales Representative

Romanicia Hawkins ****************@*****.***

***** ******** ***** **, ******* TX 77044

Cell: 713-***-****

Summary

• Dedicated and focused Sales Representative who excels at prioritizing, completing multiple tasks simultaneously and following

through to achieve project goals.

• Seeking a role of increased responsibility and authority.

• Focused on driving productivity by leveraging strong front office management skills.

• Who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues.

• Flexible and hardworking with the drive to succeed

Highlights

Accomplishments

• •

Microsoft Office proficiency Time management

• •

Excel spreadsheets Results-oriented

• •

Self-directed Strong problem solver

Sales and Marketing

• Increased annual gross sales by 15%.

• Developed direct mass mailings which resulted in 8% growth of customer base.

Recipient of the Avon Presidents Club Award in 2012 and 2013.

Experience

Customer Service Representative

April 2014 to Present

Extension 19 Answering Service- Humble, TX

Taking Medical Calls and answering all incoming calls. Collecting customer information. Scheduling Dr appointments for patients.

Waitress

May 2010 to April 2014

Egg and I Breakfast and Lunch – Houston, TX

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to

detail and integrity . “Top Seller” for two consecutive quarters in 2011 and 2012. Developed highly empathetic client relationships and earned

reputation for exceeding sales goals.

Sales Representative

May 2010 to present

AVON – Houston, TX

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and

earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Managed

cash stock and inventory balances accurately.

Administrative Assistant

February 2012 to November 2012

AVON – Houston, TX

Planned travel arrangements for one of the district managers. Drafted meeting agendas, supplied advance materials and executed follow-up for

meetings and team conferences. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all

incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.

Receptionist

September 2009 to August 2011

A Business Solution- Houston, TX

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic

file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created

PowerPoint presentations used for business development.

Education

High School Diploma, 2006

C. E. King High School- Houston, TX, United states

Top 10% of Class

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