Customer Service Sales
Resume:
Samuel Corcoran
Madison, Wi *3711
************@*****.***
Letter of Employment Interest
Human Resources Recruiter:
My name is Samuel Corcoran and I am interested in your Help Desk position.
Please find my resume attached detailing my skills, experiences, and
education with regards to securing the position.
My career background includes:
. A history of responsiveness and dedication to my employer
. CompTIA A+ and Network+ certification.
. Keen understanding of Windows Server 2003 and 2008. As well as all
Windows operating systems.
. Familiar with Microsoft Office 2007 and 2010 suite.
. Experience with all major email clients such as Outlook, Mac Mail, and
Mozilla Thunderbird.
. Experience with installing and troubleshooting printer and other
peripheral issues.
. Strong communication and interpersonal skills
. Virus removal experience.
. Ability to work effectively in a fast-paced environment and with a
diverse population.
. Ability to meet deadlines and multi-task.
. Honestly, dependability, reliability, and a proven asset to my
employers
. Keen understanding of protocols such as FTP, HTTP, POP3, and other
communication protocols.
. Familiarity of all PC hardware components.
. Experience with Apple software.
. Use of ticket tracking software such as Remedy, Cherwell, SharePoint,
and Microsoft Access.
. Citrix Experience.
These strengths and experiences are just some of what I would bring to your
company if given the opportunity to excel. Further, it is my desire to
continuously grow professionally as I provide the type of service you seek
to give to your internal and external customers while representing your
organization as a true professional and model employee.
If my mentioned skills congruent with the available open position, please
contact me so I may further discuss my desire to join your company and
highlight what I have to offer you during a scheduled interview session. I
am very sincere in my interest and motivation in joining you and am truly
hopeful of hearing from you soon.
Respectfully,
Samuel Corcoran
Samuel Corcoran
6510Ramond Rd #7
Madison, Wi 53711
************@*****.***
Objective: To secure a desktop support, network administration, or related
position within a growing organization, where network administration skills
can enhance technical support and benefit operational efficiency.
Education:
ATI Career Training Center
01/2010- 03/2011
Associates Degree in Network Administration
CompTIA A+ and Network+ Certified
Windows Server 2003 and 2008 Experience
Professional Experience:
9/2013-2/2014
QBE
. Helping Users migrate from Windows XP and Microsoft Office 2007 to
Windows 7 and Microsoft Office 2010.
. Moving Users to an Updated Citrix Environment.
. Working with Dozens of Applications in Old and New Citrix
Environments.
. Troubleshooting Desktop Support Issues.
. Use SCCM for software deployment.
. Tracking tickets with Cherwell and documenting in Sharepoint.
Network Engineering Technologies
12/2012-06/2013
. Helping technicians troubleshoot network and telephone issues in WAL-
MART stores.
. Tracking trouble tickets in Remedy.
. Tracking work orders in Microsoft Access.
Teleperformance 02/2011-12/2012
Broadband Support Representative
. Helping with internet connection, email, and some computer
troubleshooting.
. Handling issue with customers with static IP configurations.
. Using both internal and external resources to resolve issues.
Lowe's
04/2010- 07/2010
Night Stocker
. Managers, imports and exports store goods.
. Maintains accurate inventory records.
. Workers at a productive pace.
. Make sure that produces are displayed in a way that appeals to
consumers.
Ready Set
Merchandising
10/2006-08/2007
Merchandiser
. Planning product ranges and preparing sales and stock plans in
conjunction with buyers;
. Liaising with buyers, analysts, stores, suppliers and distributors;
. Maintaining a comprehensive library of appropriate data;
. Working closely with visual display staff and department heads to
decide how goods should be displayed to maximize customer interest and
sales; producing layout plans for stores.
SITEL
08/2005-09/2006
Sales/Telemarketing
. Contact businesses or private individuals by telephone in order to
solicit sales for goods or services, or to request donations for
charitable causes.
. Explain products or services and prices, and answer questions from
customers.
. Obtain customer information such as name, address, and payment method,
and enter orders into computers.
. Record names, addresses, purchases, and reactions of prospects
contacted.
Copps
10/2004-05/2005
Stocker/Cashier
. Ensure that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge
and all other aspects of customer service.
. Maintain an awareness of all promotions and advertisements.
. Accurately and efficiently ring on registers and accurately maintain
all cash and media at the registers.
. Communicate customer requests to management.
Kwik
Trip
06/1999-10/2004
Retail Clerk
. Performing tasks such as counting money, separating charge slips,
coupons, and vouchers, balancing cash drawers, and making deposits.
. Maintain knowledge of current sales and promotions, policies regarding
payment and exchanges, and security practices.
Samuel
Corcoran
1809 Brittany Pl #14
Madison, Wi 53711
************@*****.***
References
Allen Couey
Supervisor
AVP, Senior Infrastructure
Service Design Manager at QBE North America
*****.*****@**.***.***
Alfred Diggs
Instructor
ATI Career Training Center
2890 NW 62nd St
Ft. Lauderdale FL 30009
*********@***.***
Randy Motl
Project Manager
Network Engineering Technologies
3140 Deming Way
Madison, Wi 53360
Dan Hill
Senior Customer Service Manager
Network Engineering Technologies
3140 Deming Way
Madison, Wi 53360
Contact this candidate