Service Manager

Autymn Wingenbach

*** ***** **** • Hillsboro, Mo 63050 • 636-***-**** • ***********@*****.***

EDUCATION

Lindenwood University

Master of Business Administration, May

2014

Supply Chain Management

3.74/4.0

Maryville University

BACHELOR OF BUSINESS

ADMINISTRATION, MAY 2010

EXPERIENCE

A.E WEASE, Desoto, MO

Logistics Manager, 08/14/2013-Present

Strategically plan and manage logistics, warehouse, transportation and customer services. Direct,

optimize and coordinate full order cycle

Liaise and negotiate with suppliers, manufacturers, retailers and consumers

Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Arrange warehouse, catalog goods, plan routes and process shipments

Resolve any arising problems or complaints

Supervise, coach and train warehouse workforce

Meet cost, productivity, accuracy and timeliness targets

Maintain metrics and analyze data to assess performance and implement improvements

Comply with laws, regulations and ISO requirements

Conducted staff performance reviews, setting objectives, and identifying employee training

requirements. Ensured that all drivers work to established.

Identifying safety compliance issues.

Comprehensive knowledge of logistical procedures and processes.

Unigroup, Fenton, MO

Logistics Specialist, 05/25/2006-08/02/2014

Involved in all operational aspects of domestic and international freight forwarding

Responsible for profitability

Negotiates rates with service providers within the freight forwarding arena

Receives and reviews all documentation to ensure accuracy, competency, and completeness

Resolves distribution of revenue questions as they occur

Direct communication with agents and customers

Dispatcher

Communicates daily with continental and service fleet van operators and their agencies, issuing

loading, routing, and delivery information.

Investigates and resolves origin and delivery problems such as shuttle and storage-in-transit issues.

Monitors van operator compliance with weighing procedures.

Maintains records pertaining to hauling revenue, load offers/refusals, out-of-service time, safety

compliance, and other information as required.

Communicates safety and D.O.T. regulatory information to van operators and agents.

Cargo Claims Adjuster II

Maintain information and communication sources.

Maintain writing letters to shippers and agents.

Handling all checks to payees.

Maintain organization with all files.

Performed all duties as required or assigned.

Computer SKILLS

Microsoft Office

Excel

Power Point

Access

SAP

Outlook

Personnel

Training of staff and ensure the most applicable set of skills.

Apply working methods that ensure the highest possible productivity.

Arrange regular staff meeting,

Ensure the adherence to the company HR policy.

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