Customer Service Manager

Dwayne Roach

**** ****** **, ******* ****, GA * *349

Cell: 6 78 - 614 - 7473

**********@*****.***

Summary

Dynamic insurance professional bringing 10 years in the field of insurance with an emphasis on workers comp

insurance auditing.

Highlights

Strong interpersonal and communication skills

Rules of evidence

Self-directed

Report writing

Analytical

Team player

Decisive

Critical thinker

Interviewing techniques

Experience

Amerisafe Inc April 2006 to May 2014

Premium Auditor

Deridder, LA

Completed a caseload of 40 audits a month.

Managed a caseload of 500 clients at peak times.

Conducted interviews, gathered detailed financial information and completed audits.

Attended anti-fraud trainings, conferences, client SIU trainings and industry seminars.

Communicated with insured individuals to explain audit classifications and computations.

Kept up -to-date on changes in NCCI regulations.

Pursued membership in professional anti-fraud investigative organizations.(APA, CFE).

Wilkinson Insurnance August 2005 to April 2006

Premium Auditor

Huntsville, AL

Did workers compensation and General liability audits for various carriers. This involved reviewing financial

and payroll records, to determine it correct premium was estimated. Scheduling appointments and conversing

with clients regarding audits, and any other questions they may have.

Pawn Mart March 2005 to August 2005

Operational Auditor

Atlanta, GA

My duties were to perform physical inventory and cash audits of all Pawnmart locations. This involved

scanning all merchandise, reconcilling it to the computer files, also verifying cash on hand, and employees were

abiding by company rules and regulations.

UHAUL April 2003 to March 2005

General Manager

Douglasville, GA

Responsible for the running of truck and storage center location. I had 5-6 subordinates to manage and worked

60 hours a week. Was responsible for customer service, equipment maintenance, and storage unit rentals.

Education

Alabama A&M University 2000

Bachelor of Arts: Accounting

Huntsville, AL, USA

Contact this candidate