Customer Service Manager

NICOLE HALIBURTON

**** ****** ****** **. 702-***-**** ******@***.***

Objective Seeking a challenging position that provides an

opportunity to utilize my exceptional customer service

skills, internal and external, Human Resources experience

and leadership skills.

Experience Employee Relations Labor Relations Manager

October 2012 To May 2014 Flamingo/The Quad/Cromwell/Linq

Supervised 2 ER/LR Advisors, 2 ER/LR Coordinators

Provided guidance and advice to managers regarding fair

treatment, problem avoidance and grievance resolution.

Company representative in arbitration hearings, NLRB

hearings and EEOC mediations with legal counsel.

Advise senior management on trends and systemic issues

that could impact contract compliance and/or

relationships with unions.

Employee Relations Labor Relations Advisor

March 2010 To October 2012 Paris/Bally's/Planet

Hollywood Las Vegas NV

Conducted timely and effective investigations regarding

harassment, policy violations and performance standards

Lead and facilitate grievances with local bargaining

units including Culinary, Teamsters and Local 501.

Counseled employees regarding work-related problems or

issues.

Act as a liaison between employees and departments to

resolve issues and facilitate resolutions.

Assistant Executive Housekeeping Manager

May 2007 To March 2010 Rio Hotel & Casino, Las Vegas, NV

Fulfill Executive Manager Responsibilities in their

absence.

Managed 27+ supervisors including Status Board

sub-department.

Supervised employees covered by C.B.A. (Collective

Bargaining Agreement).

Performed all aspects of personnel functions, including

hiring, performance appraisals, coaching, action

planning, disciplinary action, training and development.

Created the budget for Housekeeping line items.

Supervised the department schedule, which achieved 97%

productivity.

Co-leader of the REDI Program and implemented cultural

change by developing SOP's and engaging employees.

Suite Services Supervisor

December 1998 To May 2007 Rio Hotel & Casino, Las

Vegas, NV

Designated trainer for new hire supervisors. Trained them

on all aspects and responsibilities of the job duties

pertaining to the position.

Supervised over 20+ line employees (GRA's and

Housepersons).

Ensured great service and quality suites to our guest by

inspecting what is expected.

Provided positive and corrective coaching by using what,

why, how and check process.

Guest Room Attendant

December 1996 To December 1998 Rio Hotel & Casino, Las

Vegas, NV

Skills

Completed the PHR/SPHR preparation class.

Completed the Business Writing class with the UNLV

continuing education program.

Exceptional experience with HR investigations:

Disciplinary actions, suspensions, separation of

employment, grievances and unemployment hearings.

Highly proficient with LEAN management; continuous

improvement through Standard Work.

Familiar with AS400 P.M.S. Including LMS, PromusP,

Stratton Warren.

Participated in "3 Signs of a Miserable Job" seminar.

Graduated the "Entertain Your Best Spanish Class"

Attended Rio Supervisory Summit meeting with Jerry

Tuthill & Marilyn Winn.

Interests Continue to understand human relations and employment

labor laws, so that I can be more diverse, in an effort

to build a better work environment.

Contact this candidate