Customer Service Representative

Bryan Andrew Green’s Resume

Address: **** ********** **** **. ***. 204 Riverview, FL 33578

Email: **************@*****.***

Phone Number: 813-***-****

Hello, my Name is Bryan A. Green. I'm writing to express my interest in your position offered listed on a

few websites. Given my related experience and excellent capabilities I would appreciate your

consideration for this position. Thank you for your time for reviewing my Resume.

• Profile: I’m excited, & ready to establish myself into a working environment, & build a career. I

believe team work, communication, compromising, & just simply getting the Job done correct.

It’s not always about Quantity, however Quality. I’m always open to try new things, providing my

company, & customers with the best care possible. I also believe in making the best out of any

situation, & start each day with a fresh work ready attitude.

• Education: Samuel L. Wolfson High School 2006-2009 (Major-Arts), Howard W. Blake High

School 2009-2010 (Major-Arts), & Hillsborough Community College 2011-Present (Major-

Business Administration).

• Present Employers :

Hillsborough County School Board- (After school teacher, & administration assistant). My

duties for this job were to make after school program the place for kids to have a great time,

& assuring to the parents that there children were in good hands. Lesson plans, outside

activities, indoor activities, & building the child to be above the influence. Payroll,

attendance, timesheets, & weekly schedule made for the children, & staff. Welcoming

parents, in & out the door. Also, to make emails or phone calls to notify of their children’s

behavior, health, or personal payments due date. – Start date: July, 2010-Feburary, 2012. Pay

rate: Started at $8.00, Ended with $8.00.

Florida Orthopaedic Institute- (Front Desk Representative). My duties for this job were to

check patients in, & out while getting treated with service from Physician’s at the facility. I

would have to verify insurances first, or secondary. Confirm what body part the patient was

being seen for, also sent patients for MRI’s, CT scans, X-ray’s, or any other location the

patients will need to get treated for. Paperwork was put together for Ep, Po, Nppo, Sx, Pr, En,

Enpo, Epos &Oppo patients. Co-payments were taken before the patients were seen. Also,

phone calls were made to verify insurances, body parts, surgery dates, or to just simply get in

touch with the patients references for a ride. – Start date:February, 2012-Feburary, 2013. Pay

rate: Started at $11.00, Ended with $11.00.

JCIII & Associates/JPMC Bank- (Document Retrieval Reviewer & Forensic Underwriter).

My duties for this job were to capture documents, & upload them for our customer.

Documents were placed in order by page, & also determined if they were partial, or full.

Certain documents such as the Closing Note, Application 1003, Approvals, Appraisal, or

HUD-1 were captured. Once file has been completed then files were sent to chase for review

for the mortgage. Win packages, & Executive Summaries were built for VP’s to determine

appeals. Servicing, also took place to call the underwriters for further documentation. Start

date:February, 2013-October, 2013. Pay rate: Started at $14.00, Ended with $14.00.

• Health Plan Services Cigna: (Customer Service Representative). My duties for this job were

to answer calls, & give service to our customers to the best of my abilities. Searching through

systems such as TUO, CSR, Service Link, & Microsoft office systems. Checking on monthly

premiums, Application Status, Terminating Policies, Claims, Benefits, Insurance verification,

On exchange, Off exchange, making outgoing calls, taking credit/debit/account payments,

updating information such as changing names/DOB/SSN, & handling high call volumes with

Dental, & Health . Start date: January, 2014. Pay rate: Started at $12.00,

• Good Choice Preservation: (Mortgage Bid Processor 1 & Customer Service). My duties

for this job were to process bids for grass cuts, shrubs, Trees, mortgage damages internal,

& external. Also, for debris to the property, & verify if the Contractor did the work order correctly

or at all. Many programs have been used for this position such as Zillow, Cost Estimator,

Microsoft excel, Preserve-Soft, & making numerous amounts of calls to our contractors to verify

payment amounts, & work completed. Start date: March, 2014. Pay rate: Started at $12.00, Ended

with $12.00

• Skills: Phone, Computer, & Book skills. - Mastery of Microsoft Office programs (Word, Excel,

PowerPoint, and Access). - Experience with QuickBooks and with maintaining office budget. -

Ability to work with several operating systems, including Windows, Mac OSX, Adobe, Mozilla,

Internet Explorer, Citrix, Chase Intranet, ADP, RISSK, MPS, LPS, Federated, I-vault, Office

communicator & many more.

• References :

Chester Bass III – 813-***-****

Megan Diaz – 813-***-****

Shanekwa Rosa – 813-***-****

• Other:My goal is to obtain a position where I can maximize my multilayer of management skills,

quality assurance, program development, training experience, customer service, and a successful

track-record in the customer care environment. Communication, with internal and external

customers at all levels via telephone and email, to ensure successful communication via actively

listening andprobing questions. Problem solving, resolves in depth queries in a methodical

manner independently and with internal and external business partners tofind appropriate

resolutions, efficiencies and high-level of quality.

• Team Player, I enjoy sharing knowledge and encouraging development of others to achieve

specific team goals. Planning and organizing refined planning and organizational skills that

balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Systems knowledge, people-soft and Oracle. Experience in preparing and analyzing reporting

data for management accurately and to timescales.

Thank you for your time for reviewing my Resume.

Contact this candidate