Customer Service Manager

BARBARA A. CLOUSE

*** * *** *, **********, IN ***83 * 219-***-****

*******@*******.***

Summary: Detail Oriented, multi-tasking individual with experience in AR, AP, and GL able to face challenges who

excels in completing projects and assisting others as needed ready for a position in accounting.

Qualification Highlights:

Customer Service & Relations Accounts Payable Computer Operations

Word Processing & Typing Filing and Data Archiving Office Equipment

Operations

General Accounting Problem Solving

Employment History:

Parkside Urban Bistro May 2014 – June 2014

• Office Manager

• Balance cash daily

• Make bank deposits

• Create and maintain checkbook register

• Maintain POS system

• Perform Human Resource duties

Waste Revelation, LLC, Valparaiso, IN March 2007 – March 2013

Billing Coordinator

Verified accuracy of customers’ vendor invoices and contacted vendor for any corrections

Prepared itemized statements and invoices for customers

Kept records of invoices and support documents

Operated 10-key calculator, computer, and copy machine to perform calculations and produce documents

Account Manager

Requested vendor invoices and service information from customer and vendor

Prepared excel spreadsheet with collected information

Researched alternative avenues to benefit customer

Instituted new services and pricing

Allegius Credit Union, Burns Harbor, IN May 1988 – September 2004

Card Services and Accounting Manager

Maintained Credit, ATM & Debit Card Programs

Operated computers to record, store, and analyze information

Performed accounts payable duties

Classified, recorded, and summarized numerical and financial data to compile and keep financial records

Complied with federal, state, and company policies, procedures, and regulations

Reconciled and reported discrepancies found in records

Resolved customer complaints and/or answered customers’ questions regarding policies and procedures

Teller Supervisor

Managed tellers at 4 locations, completed work schedules, and managed calendars

Created, maintained, and entered information into database

Answered telephones and gave information to callers, took messages, or transfered calls

Made cash/check deposits and withdrawals

Managed paper and/or electronic filing systems

Education:

B.S. in Business with Emphasis on Accounting December 2005

A.S. in Organizational Leadership and Supervision

Member Alpha Sigma Lambda National Honor Society GPA 3.7/4.0

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