Barbara J. Greene
Jeffersonville, IN 47130
502-***-**** (Cell)
acesls@r.postjobfree.com
OBJECTIVE: Apply my customer service and clerical skills and training in an
environment that values staff as long-term assets and offers opportunities
for growth and advancement.
HIGHLIGHTS OF QUALIFICATIONS
. 10+ years experience providing quality customer service in diverse
environments
. Organized, dependable and punctual
. Self-motivated and confident with dedicated work ethic and ability to
prioritize
. Good interpersonal communication and problem solving skills
. Learn quickly; perform effectively as team member or independently
. Computer literate in MS Windows, MS Word, MS Excel and MS PowerPoint
. Type 30+ wpm; operate basic office machines including multi-line
switchboard, fax and copier
RELEVANT EXPERIENCE
Human Resources Specialist
Community Action of Southern Indiana, Jeffersonville, IN. January 2011 -
Present
Perform all aspects of Human Resources. Recruiting, Interviewing, Training,
Benefits & Compensation, FMLA Administration, 401K, Maintain employee files
in Abila System, New Hire Orientation, Training Managers/Directors on HR
Processes, Establish HR Processes.
Administrative Assistant
Community Action of Southern Indiana, Jeffersonville, IN. January 2010-
January 2011
Assist SISD team members. Clerical duties as assigned. .
Receptionist
Community Action of Southern Indiana, Jeffersonville, IN. May 2009-January
2010
Answered muliti-line phone system. Greeted clients. Directed clients to
various departments.
Receptionist
Community Action Of Southern Indiana, Jeffersonville, IN. December 2008-
January 2009
Answered muliti-line phone system. Greeted clients. Directed clients to
various departments.
No Fault Specialist
Kentucky Farm Bureau Insurance, Louisville, KY: October 2005-March 2008
Paid bills and lost wages for insured due to auto accidents. Maintained
case load of approximately 200 files. Handled inbound and outbound customer
service.
Senior Customer Business Consultant
Detroit Edison, Southfield, MI: July 1999-February 2003
Provided inbound customer service and support for both residential and
commercial accounts
Analyzed and resolved collection issues utilizing CIFE and CSB Billing
Systems
Administrative Assistant
Community Coordinated Child Care, Louisville, KY: October 1998-May 1999
Handled inbound and outbound customer service, including establishing new
accounts
Organized and implemented new account filing system
Customer Service Representative
Adia Temporary Agency, Louisville, KY: January 1997-April 1997; July 1994-
March 1995
Enrolled IBM employees in health plans
Advised employees of health plan benefits
Case Manager/Teacher
Neighborhood House Association, San Diego, CA: October 1990-May 1993
Recruited and enrolled eligible families into Head Start Program
Taught 3-5 year olds
Additional Employment Experience
February-August 1998 Support/Training Clerk Spalding University,
Louisville, KY
July-December 1997 Family & Child Educator Hoosier Valley,
Jeffersonville, IN
September 1995-April 1996 Childcare Provider Eastlawn
Childcare, Jeffersonville, IN
La Petite Academy, Louisville,
KY
EDUCATION & TRAINING
Bachelors Degree in Human Resources - Ottawa University, Jeffersonville,
IN.
Attended Ivy Tech State College, Sellersburg, IN; Studied Business
65 hours of Childhood Development Training, Education Cultural Complex, San
Diego, CA
Attended Jeffersonville, IN High School; Obtained GED