Kaylan Copeland

***** *********** *********, ********* *** • Tomball, Texas 77377

281-***-**** • aceskx@r.postjobfree.com

Administrative Assistant

Office Management • Business Administration • Customer Service

Resourceful, hardworking professional with experience in wide range of administrative roles, customer service, and

office procedures. Excels at troubleshooting and resolving issues efficiently. Maintains records and documents with high

level of accuracy. Performs data entry above 45 words per minute.

Proficient in use of Microsoft Word, Excel, and PowerPoint; adapts easily to new systems and technology.

Work Experience

Refreshing Springs Church at Christian Life Center, Humble, Texas 2013-Present

Administrative Assistant

Handled regular administrative functions for pastor in 20-hour-per-week, volunteer position at 1,000-member church.

• Kept pastor’s calendar, organizing meetings and inviting attendees.

• Made travel arrangements for pastor and other church staff.

• Assisted with planning events including community anti-bullying campaign.

• Counted and recorded church offerings, maintaining donation records for parishioners’ tax use.

• Managed payroll for 15 staff members and assisted with church budget planning using Excel spreadsheets.

• Created weekly church presentations using PowerPoint software.

• Trained new staff members, holding orientation meetings to help employees understand their duties.

• Filed documents, entered data into computer, and performed other general office tasks.

Transportation Security Administration, New Orleans, Louisiana 2013

Transportation Security Officer

Protected traveling public by preventing dangerous items from boarding aircraft at Louis Armstrong New Orleans

International Airport.

•Screened baggage, passengers, and cargo for prohibited items, using X-ray machines and millimeter-wave scanners.

•Checked passenger IDs, monitoring flow of people through screening checkpoint to facilitate efficient processing of

passengers and baggage.

• Identified security vulnerabilities such as suspicious passengers or items in baggage, bringing in supervising

officers for further investigation when necessary.

Brand Direct Health Call Center, Mandeville, Louisiana 2010-2011

Pharmacy Administrative Assistant

Performed administrative and customer service tasks for mail-order pharmacy.

• Handled minimum of 100 customer phone calls per day, answering customer questions and redirecting calls to

specific departments when needed.

• Met sales quota of 20 prescription orders per day, keeping detailed customer records using NRX and CRM

pharmacy database programs and processing check, credit, and debit payments.

• Assisted three managers and 15 customer service representatives by maintaining email correspondence,

communicating with physician offices, answering phone calls, and performing additional clerical duties.

• Verified patient insurance, Medicare, or Medicaid coverage.

• Maintained patient confidentiality in accordance with HIPAA laws.

• Received promotion to lead customer service representative after six months, tracking prescriptions and

troubleshooting customer issues.

Bethesda Lutheran Homes, Cypress, Texas 2008-2010

Kaylan Copeland

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Administrative Assistant

Supported 10 managers in business office of residential mental health facility for geriatric patients.

• Arranged departmental meeting schedules.

• Managed office paperwork, including filing documents and duplicating human resources forms.

• Ensured steady stock of office supplies in individual offices.

• Distributed incoming and interoffice mail.

• Maintained office machines including copier, fax, and computers.

• Monitored employee evaluation reports for human resources.

Education

University of New Orleans, New Orleans, Louisiana

M.B.A. 2012

Prairie View A&M University, Prairie View, Texas

B.S., Psychology 2010

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