Customer Service Sales

Deb Counter

Crest Hill, IL ***** 815-***-****

***.*******@*****.***

Professional Networking / Public & Community Relations / Sales

Training & Development / Public Speaking / Team Building

Objective

To find a challenging and rewarding supervisor position that enables me to

make valuable contributions to the growth, strategy formulation and

business direction of an organization. A sales management or customer

service position where my strategic and consultative selling, cross-

cultural relationship building, team facilitation, business management,

organizational insight, and advanced training skills will be continually

challenged.

Core Competencies

Leadership / Management Communications Public Speaking

Training & Development Customer Service Sales

Knowledge, Skills, and Abilities

Leadership / Management

. Team-driven manager with ability to empower team members and create

incentives that foster growth and drive sales. Proven ability to

recruit, hire, train, and develop top-ranked sales and management

teams that consistently exceed revenue goals

. Directed daily operations of Regional Office and membership

improvement

> Earned the Highest Increase in Chapter Membership in 1 year

Award

> Market expansion of chapters from 21 to over 35 in a 5 year

period

. Managed all aspects of new business from public relations, to trade

show representation, obtaining meeting locations, and providing

ongoing support

. Supervised 10 Crew Leaders w/teams of 16-18 enumerators in phase of

2010 decennial

. Accounted for area's daily financial administration

> Budget forecasting

> Expense planning

Training & Development

. Proven ability to quickly learn and utilize new methods, systems, and

procedures

. Conducted networking seminars for local Chambers and other meeting

locations for business networking

. Keynote Speaker at Annual Conference

. Trained listers on Address Canvassing using Handheld computers

. Trained & managed volunteer management teams of 105+ professionals

. Classroom and field trained enumerators for door-to-door information

gathering techniques

. Effective communicator with the ability to present complex information

to diverse groups and individuals

Sales

. Broad experience in all phases of the sales cycle, from concept

through development and marketing

. Followed sales process 100% to ensure Fair Housing guidelines

compliance

. Managed a high traffic Sales Center during peak customer visit hours,

whereby customers felt "welcomed" in a comfortable and "home-like"

environment

. Focused on new venture into the Active Adult market for N eumann Homes

which resulted in new business.

Customer Service

. Regularly regarded as the key resource and problem solver in all

organizations

. Produced exceptionally high customer satisfaction (over 87%) and

referral scores (over 80%)

. Utilized databases to enhance relationship building, sales

opportunities, and organized lead follow-up

. Acquired client base through referrals in the senior market

. Appreciated by customers for exceptional follow through, integrity,

and commitment to quality service

Work History

Training Specialist, GP Strategies, 2012 -2014 Deliver 9 week training

programs in Manila, Philippines, PA, TX, & IL. Instructed adult learners in

new hire classes for a major Healthcare call center on Benefits,

Eligibility HIPAA and Healthcare regulations.

Field Operations Supervisor, US Census Bureau, 2010 Census, Trained &

Managed Field Crews for information gathering while adhering to diversity

strategies

Crew Leader & Enumerator, US Census Bureau, Special Census, Bolingbrook,

Homer Glen & Crest Hill, IL, 2007-2011

Tax Preparer, Jackson Hewitt Tax Services, Chicagoland areas 2009-2014,

Opened new franchise location and prepared individual tax returns using

Profiler software

Certified New Home Sales Person, Neumann Homes, Chicagoland areas, 2001-

2007, Managed a High Volume Sales Center and maintained a "home-like"

environment. Excelled in sales for the Senior Market

Executive Director, Ali Lassen's Leads Club, Crest Hill, IL, 1995-1999,

Franchise owner for the Illinois Region

Self Employed, Deb's Senior Consultants, 2008 - present, Assisting Seniors

in organizing and life transitions

Affiliation & Volunteerism

Heritage Makers - Direct Sales, Recruiter & Consultant

Townhome Association - Board Member, positions held -Treasurer & President

Melaleuca - Wellness Company, Marketing Executive & Director

Education

Columbia College - Columbia, MO

BS - Business Administration / Travel Administration

Joliet Junior College - Joliet, IL

AA - Accounting

Motivational Training

Marcia Wieder's Dream Team, Anthony Robbins, Tom Richey Sales Training

Program

Contact this candidate