Customer Service Sales

Riley Vollmer

**** ********* ***. ** **********, OH

513-***-**** *******.*****@*****.***

Account Manager

Positioned to lead and execute strategic communication strategies to promote and maintain superior and functional

performance in PR and media relations

Performance Profile/Performance Summary

5 years of specialized communication experience, driving sales and educating others. Experienced in delivering

presentations to a wide variety of audiences. Goal- and deadline-oriented experience managing internal and external

communications. Excellent interpersonal skills that inspire and build trust.

Core Competencies

Compiling media Program Development Flexibility and Adaptability

Report review and revision Product Education Interpersonal Communication

Customer Service Relations Marketing Communication Strategic/Logical Thinker

Event Organization Innovative Problem Solving

Presentation Skills Strategic Thinking Organization/Time Management

Education

2010 –

University of Cincinnati, Cincinnati, OH – B.S Communications

2014

Professional Sales Certificate

Lambda Pi Eta – Communications Honor Society

Professional Experience

2014-

Membership Development Manager, TriHealth Fitness and Health Pavilion, Cincinnati OH

Present

• Responsible for facility tours, processing forms, all required application materials, tracking sales and completing

necessary reports.

• Serves as problem solver and liaison between members and management to solve issues relating to their membership.

Also serves as a Manager on Duty periodically each month.

• Assists the Member Services Assistant Supervisor in developing and implementing marketing strategies to attract

members and to create programs/initiatives to retain current members and retain physician relationships in the medical

fitness setting.

2012 – Present

Sales Specialist, Bob Roncker’s Running Spot, Cincinnati OH

• Retail sales of specialty athletic shoes, apparel and accessories

• Educate and motivate the consumer about latest innovations in athletic apparel technology

• Represent Bob Roncker’s Running Spot at health expos, Girls on the Run, Ability Olympics

• Provide feedback to measure effectiveness of product initiatives

2011 -

Peer Educator, Student Wellness Center University of Cincinnati, Cincinnati, OH

Present

• Lead presentations concerning wellness topics including nutrition, exercise, mental and physical health

• Write and maintain health and wellness blog for university students

• Develop new programs and presentations for students

Head Tennis Coordinator, Miami Hills Swim and Tennis Club, Cincinnati OH 2010 – 2014

• Develop and coordinate tennis programs and schedules for adults, teens and children

• Teach tennis lessons for adults, teens and children

2011-

Recruitment Exec CHAARG (Changing Health Attitudes and Actions to Recreate Girls),Cincinnati OH

2014

• Coordinated and lead events that promote local fitness instructors that encourages healthy lifestyles

• Specialized in Blog recap, writing reviews, and leading a group environment

• Founded the organization and developed innovative ideas that led to successful member recruitment

2010

Bra Specialist/Intimates Supervisor, Victoria’s Secret, Cincinnati OH

– 2012

• Drove sales to meet and exceed goals in fast-pace atmosphere

• Specialized in apparel fittings and recommended appropriate apparel

• Trained new hires in customer service and fitting techniques

Writing Experience

University of Cincinnati Student Wellness Center Blog, Cincinnati OH: founder 2011-

Present

Healthy Lemon Blog, Cincinnati OH: founder 2011-

Present

Share it Fitness, San Diego, CA: Contributing Writer

2013-Present

Contact this candidate