Customer Service Sales

Karol Zawiejski

**** *. ****** ****** **** #*B . Elmwood Park, IL 60707 . 773-***-**** .

**********@*****.***

CORE COMPETENCIES

EXCELLENT CUSTOMER SERVICE SKILLS Strategic Planning

Skilled in Using Microsoft Office Customer Retention

Applications - Word, Excel, Outlook, Strong Multi-Tasking Skills

Power Point, Access, Lync, Visio Bilingual in English & Polish

Windows (2003/2008/2012) Logistics

Server (2003/2008/2012) Negation

Internet protocols Training Development

Server and network trouble shooting Profit & Loss Management

skills Inventory Audit

Computer HD and SW upgrades and trouble Budget Reviews

shooting Six Sigma Green Belt

Networking Outstanding Sales Skills

Accustomed to Fast-Paced Environments Analytical thinking

Strong Multi-Tasking Skills Quality Control

Project management

Career Experience

ATOS INTERNATIONAL- CH1 DCS MICROSOFT DATACENTER

JULY 2013

TO JULY 2014

DATA CENTER SHIFT LEAD

TEAM LEADER IS PRIMARILY RESPONSIBLE FOR OVERSEEING DAY TO DAY TASK

ASSIGNMENT AND WORK COORDINATION. AT THE SAME TIME MUST BE ABLE TO

PERFORM HANDS ON SUPPORT SUCH AS: HARDWARE SOFTWARE AND NETWORK

PROBLEMS TROUBLESHOOTING, SERVER IMAGING, DEPLOYMENT, REBUILD,

MIGRATIONS AND DECOMMISSION. AS A MEMBER OF A SERVICE TEAM SUPPORTING

24X7X365 ON SITE COVERAGE, SHIFT LEAD IS RESPONSIBLE FOR ASSURING THAT

ALL TASKS ARE COMPLETED UP TO COMPANY STANDARDS WITHIN TIME FRAME AND

WITHOUT DEVIATION FROM THE PROCESS. THIS POSITION REQUIRES EXCELLENT

VERBAL WRITTEN AND INTERPERSONAL SKILLS AS WELL AS EXCEPTIONAL

TECHNICAL SKILLS.

RESPONSIBILITIES INCLUDE:

. MONITORING AND CONTROL DAILY SERVICE TICKET ACTIVITY, CUSTOMER

CALLS AND SERVICE LEVELS

. RESOLVING TECHNICAL PROBLEMS RELATED TO HARDWARE, SOFTWARE AND

CONNECTIVITY

. INSTALL/UPGRADE/REPLACE SERVER, DEVICE OR NETWORK COMPONENTS AS

NEEDED

. NETWORKING SUPPORT (PROTOCOLS, TROUBLESHOOTING NETWORK RELATED

PROBLEMS)

. WINDOWS OS SUPPORT, IMAGING, NEW BUILD, REBUILD

. PERFORMING PHYSICAL HARDWARE AUDITS

. CABLING INSTALLATION MANAGEMENT AND DRESSING

. OVERSEEING PERFORMANCE OF TEAM MEMBERS TO ASSURE STEADY

WORKFLOW, AND THAT ALL PROJECTS ARE DELIVERED WITHIN ASSIGNED

SLA (TIME FRAME).

. RESPONSIBLE FOR FAST AND ACCURATE RESPONSE TOWARDS CUSTOMERS

BASED ON TICKET PRIORITY, OR ESCALATE TROUGH PROPER CHANNELS IF

OUT OF SCOPE.

STANLEY STEEMER

JULY 2008 TO JULY 2013

Technician Development Supervisor

Responsible for managing day-to- operation at Chicago City North

Branch with close to 40 employees. Responsible for providing consistent

encouragement to employees and developing successful training programs as

well as growth plans for individuals. Providing performance reviews and

tracking progress of employees to assure that everyone receives equal

opportunity to growth. Maintaining proper staff size in order to maximize

profitability and assure quality of work being delivered. Selecting

candidates based on set of skills and qualification. Handling customer

complaints in timely manner and looking for cost effective resolution.

Preforming quality control visits at the job sites to assure quality of

work. Responsible for estimating and pricing jobs including Air duct,

water loss damage, carpet and upholstery cleaning in residential and

commercial environment. Scheduling daily routs for technicians and making

necessary adjustments to increase sales and maximize profit. Reviewing

branch profit and loss reports in order to make important adjustments.

Utilizing HR software to enter in new hires, process transfers, promotions

and terminations. Ensuring all employee time punches in timekeeping system

are correct and electronically sent to Home Office. Solving any hardware

and software problems related to pc, printers handheld units, monitors,

projectors etc.

Mid - City Nissan February 2008 to JULY 2008

Salesperson

Supporting sales floor in new car sales department. Building reports

with customers to understand their requirements and expectations of a car.

Advising on an appropriate car model and explaining advanced features to

customers. Describing the superiorities of that car model over others

available in the same format and assuring customers about the correctness

of the price of the car by emphasizing its feature. Negotiating the price

peacefully but on a firm mental base, assisting them with information of

the available finance options and relevant documentation. Maintaining daily

sales records and sending daily/weekly reports to superiors.

Andrews Construction JULY 2006 to JANUARY 2008

Construction Supervisor

Manage construction and demolition operation including

supervision and safety of workers at the job sites, maintaining appropriate

staff size to assure maximum profitability. Tracking cost records and

supplies sources. Estimating and pricing jobs.

Education and Credentials

BACHELOR'S DEGREE IN POLITICAL SCIENCE - PEDAGOGICAL UNIVERSITY OF CRACOW,

POLAND

Six Sigma Green Belt- Aveta Business Institute #384**********

general Industry And Health - OSHA # 23-70111187

References available upon request

Contact this candidate