Project Manager Service
Resume:
LARRY E. PENN
** ******** *****, ********, ** *1741 ( H: 631-***-**** / C: (631) 219-
**** *****.*.****@*****.***
PROJECT MANAGER / BUSINESS ANALYST
Experienced in the design, development, implementation and management of
sophisticated technology projects for Fortune 100 telecom companies.
Accomplished in leading operational support and network support systems
initiatives. Strong technical background with a focus on network
activation and financial/budgeting operational support systems. Develop
and manage IT projects from inception to implementation.
Areas of expertise include:
Statements of Work Requirements development Project planning
Budget analysis & Technology deployment Turnkey systems
development
HARDWARE: IBM Compatible PC; MAC PC; DEC VAX/VMS; Lucent 1A/1E/2BE4/5E;
NORTEL DMS-10/100 & CS2K, Unix Work Stations
SOFTWARE: Microsoft Windows Operating Systems; Microsoft - Word, Excel,
PowerPoint, Project, Visio, Outlook, Access, Internet Browsers; Lotus
Notes; Niku Project Management; HP Quality Center
PROFESSIONAL EXPERIENCE
Verizon Communications, Patchogue, NY
2004-2014
SYSTEMS SPECIALIST - SYSTEMS ANALYSIS AND PROGRAMING - 2011 to 2014
Testing of business and Information technology requirements for dispatching
of installation, change and repairs of copper and fiber voice, data, video
and private line product service offerings. Develops test plans use cases
on both a unit level and end-to-end basis.
. Delivered tested software with no severity 1 or 2 errors found in
production within the first 4 weeks of all new releases.
. Participated in new business unit product development to align the
business unit goals with the IT deployment strategy.
. Participated in existing product deployment strategies to reduce
production fallout by 5 % and increasing product revenue.
SYSTEMS SPECIALIST - SYSTEMS ANALYSIS AND PROGRAMING - 2004 to 2011
Developed requirements for service order provisioning and billing for the
generation of fiber to the premise (FTTP), SONET, DSL, ISDN PRI/BRI, E-911
and related private line product service offerings. Review business
requirements as a service order design rapid application designer (RAD) for
evaluating impact to retail product service ordering.
. Worked with product line management to improve, review or rewrite
requirements to streamline development efforts and implementation
style. Developed and designed variable discounting for absolute
dollar values or percentage discounts, saving over $500 K per annum in
development costs and time to market. Nominated for the Verizon 2006
Excellence Award as part of the Dry Loop Manual Migration Team.
. Delivered error-free service order designs to improve flow through and
reduce fallout. Designed robots to correct fallout from coding
errors. Saved millions of dollars by increasing the flow through
rates of service orders and eliminating service center intervention.
. Raised flow though of FTTP service orders to 97%. Improved quality
control by testing service order designs, change control and release
management, adhering to telecom industry standards, developing service
order methods and customer acceptance / end user support.
LARRY E. PENN H: 631-***-**** / C: 631-***-****
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PRIOR RELEVENT EXPERIENCE
Volt Technical Service, New York, NY CONSULTANT for Verizon
2002 to 2004
Created IT requirements for service order provisioning and billing for the
generation of private line product service offerings. Continued work as a
permanent full time employee with Verizon in 2004. Worked with regulatory
and legal to develop service order requirements for Communications
Assistance for Law Enforcement Act (CALEA).
Cablevision, Jericho, NY PROJECT MANAGER
2000 to 2002
Managed implementation of two 3rd party systems which automated
provisioning of network element activation of SONET rings, digital cross
connects and line translations to be used by Lightpath. Participated in
weekly leadership meetings and reported on time line, due dates, budgets,
roadblocks and issues to business unit and executive corporate sponsors.
Delivered presentations to Product Review Board to promote systems into
production.
Volt Technical Service, New York, NY CONSULTANT for Verizon
1998 to 2000
Developed IT requirements for service order provisioning and billing for
ISDN BRI NI2 and ISDN BRI Centrex Services.
DMR Consulting, New York, NY CONSULTANT for Verizon
1997 to 1998
Developed functional requirements for service order generation of unbundled
network elements and interim number portability for the entry of Verizon
into the long distance market. Developed testing requirements from
Industry Gateway Systems to Legacy Systems.
Applied Concepts, New York, NY PROJECT MANAGER for Verizon
1996 to 1997
Managed implementation project of a 3rd party system for Verizon, which
compares services orders to ESS and voice mail provisioning translations.
Computer Sciences Corporation, Bethesda, MD PROJECT LEADER
1980 to 1994
Managed network services, financial planning and performance measuring
systems for Verizon, Bell Canada, Bell South, Quest, SNET and British
Telecom. Implemented new product development/deployment, planned services
and facilities planning/expansion, provided product/customer/marketing
support. Directed up to 12 systems programmers, analysts, field service
technicians, field customer support and administrative personnel.
EDUCATION & PROFESSIONAL DEVELOPMENT
Masters of Business Administration Program: Business Management -
Fairleigh Dickenson, Teaneck, NJ
Bachelor of Science Degree: Business Administration, College of New Jersey
a.k.a. Trenton State University, Trenton, NJ
Associate of Arts Degree: Computer Science - Ocean County College, Toms
River, NJ
Annual 40 hours of training on Business & Industry Focus, Customer Focus
and Leadership - Verizon
Managing Cross Functional Teams, Management development for technical
professionals - Verizon
Project Management Tools: Six Sigma - Verizon; Niku Project Management -
Cablevision; Catalyst Systems Development Methodology - Computer Sciences
Corporation
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