Customer Service Manager

Proactive, results driven and Certified Purchasing Professional combining

extensive knowledge, experience and demonstrable success; vibrant and

articulate individual fully experienced in working with multi-disciplinary

teams; exceptional analytical and decision making skills who consistently

delivers to very high standards building strong business relationships with

ease.

A strong communicator able to interface and converse effectively with all

levels and disciplines of internal and external organisations and across

departments; experienced in negotiating cost savings, developing supplier

partnerships and delivering outstanding customer service levels.

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Objective:

I am now seeking a challenging position in a stable growth oriented

organization where my knowledge, skills and experience can be utilized to

the maximum.

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Professional Experience:

DAOUD & PARTNERS CATERING LLC, DUBAI (UAE) October 2008-

Present

ISO-22000 & HACCP Certified Administration Assistant and Store Keeper

Key Contributions:

. Documentation and record keeping.

. Daily basis LPO tracking system.

. Receipt and dispatch of goods.

. Counts, weights and measures goods received or issued.

. Ensure correct stock rotation and that issues are affected on a first

in, first out basis.

. Ensure that all issues are made against materials requisitions and

that no items leave the storeroom without the appropriate

documentation or signature.

. Inform management and follow agreed procedures in the case of spoilage

or damage of any item.

. Prepare Daily Food Cost and send to Catering Manager.

. Check physically Closing Inventory every month.

. Follow up with HR if any staff visas or passport etc., going to be

expire.

. Respond to Emails.

. Submit Catering Expense to Accounts Department on a daily basis.

. Conduct monthly catering reports and send to concern department.

. Prepare catering staff time sheet on a daily basis and forward end of

the month to HR Department

HOTEL PALACE HEIGHTS, Connaught Place New Delhi (India) Sept 2007-

Sept 2008

Cashier

Key Contributions:

. Count and verify money received from cashier.

. Prepare bank deposit slips for security escort service and general

Cashier's daily report.

. Maintain a record of cashier discrepancies for investigation and

follow up.

. Handle all foreign exchange receipts for banking.

. Monitor foreign exchange rates weekly to ensure that the hotel's rates

are appropriate

AGGARWAL ASSOCIATE, Yamuna Vihar Delhi (India) Jan 2005-

August 2007

Field Sales Executive [Prepaid Sim card, Recharge vouchers]

Key Contributions:

. Maintained and developed key relationships with existing customers via

meetings, telephone calls and emails.

. Managed own diary and visited potential customers to generate new

business.

. Accurate, rapid cost calculations and providing customers with

quotations

. Invoiced and payment follow-ups with customers and handling customer's

complaint issues.

. Achieve monthly targets ad reported to Lead Manager.

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Professional Training & Qualifications:

. Completed CCP (Certified Purchasing Professional Course): Blue Ocean

Academy American Purchasing Society Dubai

. Diploma in Computer Application Programming from F-Tech institute

Yamuna Vihar Delhi (India).

. HACCP (Hazard Analysis Critical Control Point) Food Safety

Implementation Guidelines Course: SGS in Dubai U.A.E.

. Completed EFST (Essential Food Safety Training): Syscoms College Al

Ain

. Graduation (B.A Passed) from Delhi University

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Additional Information:

IT Skills: Fully conversant with Microsoft Office Applications

Languages: English / Hindi

Professional references available upon request

Contact this candidate