Customer Service Maintenance

Jonathan Teachey

**** *. *** **. #* ********@******.*******.***

Long Beach, CA 90802 919-***-****

Professional Skills

• Exceptional customer service and communication.

• Currently studying for CompTIA A+ certification.

• Basic hardware maintenance.

• Microsoft 2007,Vista, XP, OS X Leopard.

• Experienced with multiple POS systems.

• Basic understanding of networking.

• Experienced with Microsoft Word, Outlook, Excel, Powerpoint.

Experience

[2007-Present]-Independent NC, MA, CA

Percussion Instructor

• Hired in February, 2014 by national franchise, School of Rock, based on

expertise and customer service experience. (part-time)

• Instruction of percussive arts for students of all ages.

• Conflict Resolution.

• Communication.

• Setting appointments.

• Customer service.

[2009-2012]- Berklee College of Music Boston, MA

Fordham Practice Facility Front Desk

• Equipment maintenance/repair.

• Loss prevention.

• Phone and in-person communication.

• Customer service.

• Setting appointments.

[04/2013-10/2013]- Busse’s Lock Service Raleigh, NC

Shop Technician

• Customer service.

• Phone and in-person communication.

• Lock troubleshooting/repair.

• Setting appointments.

• Inventory management.

• Quickbooks POS

Education

[2008-2012] Boston, MA

Berklee College of Music

• Bachelors Degree of Arts in Professional Music.

• Received North American Tour Scholarship.

Contact this candidate