Project Manager Training

WENDY A. VILLANUEVA

**** ****** ****** ******, *** Vegas, Nevada 89129

Home: 702-***-**** (Google Voice) acesa0@r.postjobfree.com

Mobile: 702-***-****

Accomplished Project & Data Analyst, Technical Writer & Trainer

Visionary Leadership ~ Strategic, Contingency & Logistics Planning ~

Customized Training

Astute, results-oriented project and data analyst, technical writer and

trainer with proven success in database development, procurement, technical

writing, quality assurance, training and software/application testing for a

variety of industries. Strong strategic & analytical thinker and a team

builder with additional expertise and skills in:

. Training Programs Development, Documentation & Instruction

. Technical Writer

. Executive Presentations

. Policies & Procedures

. Skills Test and Assessment

. Curriculum Development

. Procurement

. Contract Administration

. Project Management/Analysis

. Change & Risk Management

. Systems Administration

. Microsoft Office Suite, MS Publisher, MS Project, Lotus Suite and

Visio

. Novell GroupWise

. Solid Analytical and Resolution skills

. Applied methodologies: SDLC, Six Sigma and Hoshin Plan

PROFESSIONAL EXPERIENCE

Administrative Assistant (Contractor for N.D.O.C. - Nevada Department of

Corrections)

Manpower, Las Vegas, NV

04/14 - Current

P.R.I.D.E. Turning Point Program - Job Readiness for work release program

at Casa Grande Transitional Housing

. Brought in by Statewide Re-Entry Administrator to analyze existing

processes, research grant deliverables and develop database to satisfy

DETR's (Department of Employment, Training and Rehabilitation) Re-

Entry Grant requirements and provide the basis for upcoming budget

planning

. Traveled to several correctional institutions (Statewide) training

Program Officers on the database's usage, data entry and where to

extract information within NOTIS (Nevada's Offender Tracking

Information System and Web NOTIS reports

. Analyzed programmatic processes and efficiencies, identify problems,

provide/recommend solutions adhering to State and Administrative

Regulations

Assistant Program Director

Southern Nevada Medical Industry Coalition (SNMIC), Las Vegas, NV

03/11 - 12/11

Health Care 20/20's vision is to deliver employers well-trained workforce

of nurses and allied health professionals

. Led analysis and overseeing of organizational and programmatic

processes, efficiencies and policies; identify problems, provide

technical assistance, recommend and provide solutions

. Developed new training programs. Modified and improved existing

programs

. Oversaw the Health Care 20/20 program and its case management

. Optimized service levels and improved process efficiency to minimize

costs

. Ensured adherence of Local WIB's General Policy & Procedures, DOL

regulations & WIA Title I program

. Developed processes for efficient contract delivery and administration

. Created dashboard and MS Access database of Clients and Employer

Partners

. Procured goods & services adhering to Federal guidelines (29 CFR 97.36

(c) & (d) and 29 CFR 95.43)

. Kept abreast on pertinent legislation, regulations, and developments

which could affect programmatic and fiscal operations and disseminate

information to staff and team

Project Support/MIS Specialist/Eligibility Specialist

Workforce Connections, Las Vegas, NV

05/09 - 02/11

Local Workforce Investment Board (LWIB) overseeing WIA (Workforce

Investment Act of 1998) funds

. Deployed programmatic projects for the Adult & Dislocated Worker,

Youth and Prison Re-entry programs

. Determined eligibility for Youth providers' clients and Youthbuild

participants

. Monitored ADW and Youth providers' case files ensuring compliancy with

WIA, Title I

. Trained and provided technical assistance to ADW, Prison Re-entry and

Youth providers

. Managed and maintained individual clients' data in the Nevada Job

Connect Operating System (NJCOS aka OSOS-One-Stop Operating System)

ensuring accuracy and compliancy

. Performed analysis of data for customer and partner reports working

with systems such as NJCOS, LWIAMR, Discoverer and other proprietary

MS Access databases

. Created portfolios for training, bidder's conferences, reference

material for service providers including MS PowerPoint presentations,

charts, forms, and graphs

. Trained staff on processes and operations of WIA programs

Instructor/Trainer - Technical Delivery (Contractor for AT&T)

Teleworld Staffing, Pasadena, TX

10/08 - 05/09

. Instructed Customer Agents in all aspects for Tier 1 DSL/High Speed

Internet Customer Care and support calls for Internet Services

. Ensured employees are trained in delivering excellent customer

assistance in addition to all aspects of troubleshooting modems,

browsers, registration and physical DSL line signal testing

. Trained agents in proper documentation of all customer cases in CRM

(Customer Relationship Management) application and escalation tickets

and processes

. Instructed agents on utilizing test tools, analyzing results; run

simulators; set up of premise equipment

. Proctored module tests, role plays and call observations ensuring

successful evaluation outcomes for FCR (First Call Resolution), AHT

(Average Handle Time) and DRR (Daily Repeat Rate)

Case Manager, Trainer and Developer (Consultant/Contractor)

The Washington Firm (TWF)/Native American Community Services (NACS),

Las Vegas, NV 05/08 -

12/11

. Led vendor management activities of new service providers to be

compliant with WIA, Title I.

. Developed documentation, brochures and presentations for organizations

. Recruited clients for WIA Program under Native American Community

Services (NACS).

. Co-authored and delivered Request For Proposals (RFPs), Request For

Qualifications (RFQs), Memorandums of Understanding (MOUs), Scope of

Work, training contracts and agreements

. Recruited, interviewed, and hired personnel for starter organizations.

Resource Specialist/Job Developer/IT Project Manager

CHR, Inc. (Caring, Helping and Restoring Lives, Inc.), Las Vegas, NV

03/07 - 07/08

. Managed all activities of the resource room, ensuring job seekers'

marketability and preparedness

. Recommended, improved and modified processes in compliance with WIA's

Adult and Dislocated program's requirements, regulations, policies and

procedures

. Project managed the re-installation, design and administration of

company's server

. Developed and wrote R sum, Interview and Dress for Success Workshop

presentations

. Taught/trained R sum Writing & Interviewing Techniques at workshops

in coordination with DETR-Job Connect's Rapid Response team to the

employees of companies with closures or mass layoffs

. Wrote over 150 r sum s, revamped over 70 r sum s, cover letters,

references, and on-line job applications

Billing Data Entry

Quest Diagnostics, Las Vegas, NV

11/06 - 03/07

. Keyed daily requisitions accurately and efficiently in accordance to

and compliance with HIPAA protocol

Technology Project Manager

Trend-Setters Consulting Inc., (Bank of America account), Las Vegas, NV

07/05 - 12/05

. Performed same duties as Sr. Technical Project Analyst at Bank of

America to complete national projects.

Sr. Technical Project Analyst, SW Desktop Consulting & Services

Bank of America, N.T.S.A., Las Vegas, NV

10/93 - 10/04

. Managed IT project's implementation, upgrades, conversion and recovery

of Compaq, IBM, and HP servers, desktops and laptops. Managed the

deployment of WIN 2000 and WIN XP

. Created business specific project plans and templates

. Purchased hardware, submitted change management and capital

expenditure requirements

. Developed strategies, processes and methodologies for project

engagements

. Trained lines of business and management on upgrades of operating

systems and software applications

Wells Fargo Bank, N.A., Systems Liaison, Mortgage Processing Center, Walnut

Creek, CA

08/82 -

10/93

AWARDS

Juvenile Diabetes Research Foundation: Outstanding Team Captain, 1998-

2004;

Team Spirit Award, 1999

Volunteer Center of Southern Nevada: Community Enrichment Award, 2004

Team Bank of America: Humanitarian Award, 2003; Individual Spirit Award,

National Program award, 2003; Star Award (Outstanding Contributor &

Supporter), National Program award, 2002

CORPORATE CITIZENSHIP ACCOMPLISHMENTS

. Corporate Chair and Recruiter on behalf of Bank of America for the City

of Las Vegas' Corporate Challenge, 2001. Recruited participants and

team captains for all events. Oversaw budget for supplies, practice

space rent, uniforms and team shirts.

. Recruited staff for the duration and building of two Habitat for

Humanity homes. Led the building and completion of both homes and

framed a 3rd house for their Women Build program.

. Volunteer Network President for Team Bank of America for 3 years where I

worked hand-in-hand with the other team networks including

Environmental, Diversity, Speaking and Retirees.

. Served as Volunteer, Logistics, Registration, Auction Finance,

Procurement, Vendor and Media Chair for various non-profits' annual

walks and galas. Top recruiter for Team Captains and volunteers for

fundraisers and gala events.

. Served on Bank of America Foundation, Grant Review Committee, Nevada,

2001-2002.

EDUCATION

University of California, Davis (UCD)

Computer Engineering

California State University, East Bay (formerly CSU, Hayward)

Computer Information Systems

San Francisco State University (SFSU) Business Analysis &

Computer Information Systems

Diablo Valley College (DVC) Associate of Arts, General Studies w/

Computer Science concentration

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