Customer Service Medical

**** ********** **** #*** . ******, MD ***** .

662-***-****

********.*.******@*****.***

Bringing 24+ Years of Medical and General Office Experience as Follows:

Customer Service / Client Relations

Data Entry

Patient Scheduling

Medical Records Management

Professional Experience - Overview

. Organized and responsible Medical Office Assistant. Ability to

perform receptionist duties as well as instruct patients about

treatments, medications and standard procedures prior to arrival.

. Maintain and assemble patient medical records and charts.

Knowledgeable of medical terminology and medications in order to

assist physicians and help patients. Competent using MS Word and

other programs used for medical data entry.

. Strong organizational skills competently managing phones, scheduling

appointments, keeping medical records, greeting patients, performing

data entry, and filing patient charts. Successful in organizing

accounting data that improves productivity. Utilize good decision

making skills in order to prioritize multiple tasks regarding patient

concerns.

. Show sensitivity and compassion for patients with the awareness and

ability to communicate to others in difficult situations. Understand

that patient services are essential in achieving the proper company

vision. Maintain patient confidentiality in compliance with all

pertinent regulations. Respond with tact and diplomacy to telephone

inquiries and visitors.

. Excellent communication skills, demonstrating charisma, empathy and

compassion with patients as well as co-workers. Detail-oriented and

very well organized. Reliable, finishing projects on times, and

accountable, demonstrating a strong work ethic.

Work Chronology

Data Entry Specialist West Memphis Clinic - Memphis, TN 2012

Medical Office Assistant Baptist Memorial Medical Group - 2011-2012

Memphis, TN

Data Entry Specialist Schering Plough - Memphis, TN 2010

Medical Office Assistant Bridge Medical Services - Memphis, TN 2009-2010

Front Desk Clerk UT Medical Group, Inc. - Memphis, TN 2009

Medical Office Assistant Southern College of Optometry - Memphis, 2008-2009

TN

Patient/Insurance Memphis Orthopedic Group - Memphis, TN 1988-2007

Representative

Computer Proficiencies

MS Word, MOSAIQ/IMPAC Electronic Medical Records System

Education

Microsoft Office Specialist, New Horizons Computer Learning Center, 2011

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