Engineer Technical Support

Jeff Lewis

*** *. ****** **** **** ( CHICAGO, IL 60611 ( *********@*****.*** ( 773-510-

6323

Core Competencies: Trading Systems Support, Market Data & Order Flow

Specialist

* Software: Linux CentOS & Fedora (Shell Scripting), MySQL Workbench, MS

SQL, MS Server, XP/Win7, JIRA ticketing system, Trading Technologies

training, FIX protocol testing/administration, Market Data monitoring

tools, supported several proprietary software packages.

* Networking: TCP/IP, IP, NAT, Ethernet, VPN, SSH, WLAN, Motorola Canopy

Wireless WAN Technology, IP Troubleshooting.

* Hardware: HP + Dell Servers, Trader Workstations, Desktop/Laptops. Cisco

Switch/Router/Firewall, Cabling Cat5, Cat5e, Cat6, and Fiber.

Education and Credentials

Bachelor of Interdisciplinary Studies, Business and Economics (2002)

Arizona State University - Tempe, AZ

CompTIA Network+ Certification (2006)

CompTIA Linux+ Certification (2012)

Independent Trader - Various stocks, Stock Options, S&P Futures for

personal account.

Professional Photography - www.ChicagoPhotoShop.com

Professional Experience

Sterling Trader - Chicago, IL

Trading Operations Engineer 2008-

Present

. Provide enterprise level system monitoring, support, and

troubleshooting of real time proprietary trading systems. This

includes monitoring network connectivity, proprietary application

processes to various quote providers, exchanges, brokerages, clearing

firms.

. Document all incidents for report generation, summarizing incidents

for trend analysis and root cause determination.

. Test, configure, deploy, and verify new trading software releases.

. Fix 4.2 protocol testing to various exchanges using proprietary

software.

. Daily verification and support of real time market data, prices, order

flow, and product lists.

YJT Solutions - Chicago, IL 2007 - 2008

Senior Support Analyst

. Provide technical support and technical environment analysis for large

trading and financial firms.

. Assist project managers in applying technology solutions to clients

such as security reviews, network design and implementation, new

trading firm build outs, and best practice reviews.

. Created company procedures governing internal purchasing, complete

environment backup policies, email and Internet usage, access control,

and incident response.

. Responsible for all purchasing internal and for clients from build of

materials to delivery and implementation. Built relationships with

several vendors to ensure competitive pricing and quality.

Equity Lifestyle Properties NYSE: ELS - Chicago, IL

2005 - 2007

Support Analyst - North Region

. Solely responsible for analysis and resolution of problems associated

with computers, networking, and telecom for fifty two (52) properties

in the Northeastern US.

. Supported remote properties and regional offices on additions of

computers, telecom, and network capacity. Developed design and cost

estimates for required work.

John Jacobs Golf School - Scottsdale, AZ Assistant Golf Instructor

2002 - 2003

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