Help Desk Analyst
Resume:
Stephen Walters
Galion, OH *4833
****************@*****.***
Objective: To obtain an entry level position as PC Servicing/Troubleshooter in the
Information Technology Department
Education: Pioneer Career and Technology Center (27 Ryan Road Shelby, Ohio) 2012-2014
Enrolled in Information Technology Support
*Obtained two-year Information Technology Support Certificate, June 2014
Northmor High School (7819 State Route 19 Galion, Ohio) 2010-2012
*Obtained high school diploma, June 2014
Leadership Skills
Acquired Networking
Microsoft Office:
Skills: Adobe Photoshop Elements 2.0
Word
Advanced Computer Troubleshooting
PowerPoint
Communication Skills
Excel
Customer Service
Work Galion Community Hospital, Avita Health System August 2012-Present
Dietary Aide Director, Wade Cramer
Experience:
269 Portland Way South 419-***-****
Galion, OH 44833
Duties: room service, stock, dish room, customer service
Gorman-Rupp Pumps June 2014-Present
Information Services Intern Supervisor, Gary Lauderbough
600 S Airport Road 419-***-****
Mansfield, OH 44902
Duties: Troubleshoot, repair, and maintain network components, computers, and
other devices
Pioneer Career and Technology Center Help Desk September 2012-2014
27 Ryan Road Supervisor, Daniel Foss
Shelby, OH 44875 419-***-****, ext. 42713
Duties: On-site technician
MTA Security Fundamentals Obtained April 2014
Professional
MTA Operating System Fundamentals Obtained June 2014
Certifications:
Achievements: Placed First in Interview Skills BPA Contest, State Association, BPA Workplace
Skills Assessment, 2014 (Advanced to the National Competition)
Member of Business Professionals of America, 2012-2014
References Available Upon Request
Stephen Walters
9229 State Route 19
Galion, OH 44833
****************@*****.***
References:
Mr. Daniel Foss
Information Technology Support Instructor
Pioneer Career and Technology Center
27 Ryan Road
Shelby, OH 44875
419-***-****, ext. 42713
Mr. Wade Cramer
Food and Nutrition Director
Galion Community Hospital
269 Portland Way South
Galion, OH 44833
Mr. Gary Lauderbough
Information Services Supervisor
Gorman-Rupp Pumps
600 South Airport Road
Mansfield, OH 44902
Mrs. Lori Brubach
Junior Auxiliary Coordinator
Galion Community Hospital
269 Portland Way South
Galion, OH 44833
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