Sales Manager
Resume:
Jenifer Lachance
New Market, Maryland 21774
Primary: 240-***-****
Alt: 301-***-****
*********@*****.***
Retail Management
Results driven Retail and Operations Manager with sales, marketing,
budgeting, and merchandising skills. Both Big Box and specialty retail
management experience. Respected as a highly motivated and dynamic leader
with experience in varied areas of retail. Highly organized, with superior
problem-solving and analytical abilities Known for being goal oriented,
passionate, and driven to succeed while embracing change and challenges.
Very flexible manager and fast learner looking to expand horizons and
tackle new challenges.
Skills include:
Operational Excellence
Customer Engagement & Loyalty
Inventory Control/ Shrink Management
Staff Development and Progression
Human Resources & Benefits
Profit-and-Loss Management
Loss Prevention/Deterrence
Cash Management
Budgeting and Cost Controls
Event Planning and Execution
Work Experience
HomeGoods - New York, NY
Assistant Store Manager, 2011 - 2014
Opened and operated the flagship store for the HomeGoods brand and the only
HomeGoods in New York city. Hosted and walked various corporate partners
approximately twice a month, reviewing numbers, best practices, and
challenges in the first metro store for the company.
Sales Performance: Number one store in the company for transaction count,
Top ten for sales dollars.
Sales Growth: Increased sales from 6 million to 9.2 million within the
first two years.
Corporate Involvement: Personally walked members of the corporate office
including the CEO, CFO, Director of Store Operations, V.P. of
Merchandising, various buyers, regional and district managers. In addition,
hosted representatives from HomeSense and TJ Maxx.
Publicity Events: Hosted various events within the store including a "Pink
Carpet" opening event with several celebrities, a book signing with Mario
Batali, seminars presented by Apartment Luxe, Filming for The View, Good
Morning America, and several other tv shows.
PetSmart - Frederick, Maryland
Assistant Store Manager, 2009 - 2011
Directed the operations of a high-volume, specialty retailer while
establishing superior expectations and standards throughout the
presentation of the facility. Manager in one of the top 5% stores in the
company based on sales and the #1 store in the region; supervised all
departments within the store; implemented and maintained sound inventory
control strategies; promoted noteworthy store standards, pricing integrity
and loss control while controlling payroll and expenses.
Sales Performance: Achieved highest sales in the company the week prior to
Christmas in 2010; Top 5% store; Highest volume store in the region.
Building Company Culture: Broke a company record for most training class
sales in one week, while reinforcing employee buy-in for other company
initiatives.
Inventory Management: Implemented strategies that resulted in a previously
high-shrink store to achieve the best inventory results in the store's
history.
Building Customer Focus: Established customer service as the main focal
point, propelling customer satisfaction rates to raise to an average of 84%
monthly for those who were "completely satisfied" compared to previous
scores of 56% for the store or the company average of 71.1%.
Continued
Jenifer Lachance
Giant - Cabin John, Maryland
Operations Manager, 2008 - 2009
Hired as one of two non-union, salaried leaders in a facility performing at
more than $1 million per week. Led the store not only in daily tasks, but
also functioned as the HR representative for the store responsible for
recruitment, hiring, development, and evaluations for all team members;
Prepared the store for various annual audits while promoting operational
excellence throughout the store; Worked with members of the community to
develop and orchestrate community initiatives and involvement events.
Operational Excellence: Achieved a 97% on the internal audit conducted
annually, one of only 2 stores within the district to receive a score above
90%
Promoting Company Initiatives: Successfully led the facility in a company-
wide "relaunch" that involved a new company logo and uniform as well as a
new focus on customer engagement requiring buy-in from all associates.
Performance Recognition: Evaluated by DM as having the highest assessment
score and review of any individual completing the training program.
Wal-Mart - Frederick, Maryland
Assistant Store Manager, 2003 - 2007
Promoted to managed the day-to-day operations of a $87 million, 250
employee, big-box location including floor supervision, cash flow control,
and resolution of customer complaints. Direct all departments (hard lines,
soft lines and grocery/perishable lines); administered proper loss
prevention and inventory control initiatives; drive optimal customer
satisfaction and loyalty, associate productivity and P&L results.
Propelled under-performing departments into the "district honor roll" by
achieving the highest sales increases in the district for 14 months
running.
Shrink Management: Reduced shrink by $10k in a single department over the
course of one year.
Change Management: Led company change initiatives including delicate
subjects such as pay caps and schedule changes while keeping morale high
and without losing any long-term associates.
Customer Loyalty and Engagement: Organized and led customer loyalty
initiatives and events such as safety days with participation of local
police and fire crews, card game tournaments, and community cleanup events.
Merchandising Excellence: Encouraged creative merchandising and associate
involvement resulting in a 97% sell through in seasonal merchandise, up
from 83% the prior year.
Store Planning Manager, 2004
Promoted to work directly for corporate office while traveling to different
locations supervising and completing remodels. Acted as a representative of
home office to local store management, construction supervisors, and OSHA
representatives; completed each remodel within a very strict 3 month time
frame in order to be ready for re-grand opening; adhered to federal and
local safety regulations; led OSHA investigations on-site during
construction.
Versatility: Supervised construction teams, warehouse staff, store teams,
and temporary associates to complete three 3-month remodels in three
different states without going over budget or having to extend deadlines.
Staffing: Hired and trained 55-90 temporary associates in each location to
complete various tasks throughout the project. Evaluated each at the end of
the projects to discuss possibilities of obtaining full time positions
within the store.
Certifications
Food Safety Certified and Registered with The State of Maryland
Member of the National Registry of Food Safety Professionals
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