Sales Customer Service
Resume:
Tore Williams
Baltimore, MD 21212
tore. ********@*****.***
Summary of Qualifications:
A highly motivated customer focused sales representative with demonstrated ability in
negotiating and persuasion. Adept at building and maintaining relationships with peers,
clients,
and supervisors.
* Quota surpassing sales representative with a history of exceeding employer
expectations
across diverse industries
* Persuasive communicator; use consultative selling skills to identify opportunities,
overcome objections, build relationships and transition cold calls into sales
* Tenacious negotiator and closer; adept in conveying the benefits of products/ services
and
generating customer interest
* Known ability to quickly establish trust, mediate disputes, and motivate others into
action
Experience:
Costar Group Washington, DC
Inside Sales/Appointment Setter 04/2013- present
* Cold calling prospects/brokers to sell real estate software and completing full sales
cycle
* Scheduling appointments with potential clients to discuss solutions
* Conducting presentations with prospects via phone and internet
* Qualifying prospects for lead generation by utilizing qualifying questions and listening
skills
AMERITOX, Columbia, MD
Sales Support, 8/2010- 04/2013
* Collaborate with sales, specimen processors, and clinics to resolve customer billing and
complaints
* Handle incoming calls from clients regarding billing, toxicology, help desk and
marketing inquiries for a pain medication monitoring laboratory
* Collaborate with Sales support team to create and distribute monthly newsletter to all
sales reps, and management
* Demonstrate ability to develop and maintain solid relationships sales reps and clinics
by
handling questions and concerns with speed and professionalism
HSBC, White Marsh, MD
Customer Service/ Retention Representative, 05/2005-08/2009
* Use persuasive communication and finely honed negotiating skills to retain credit card
accounts through resourceful problem resolution
* Determines and recommends the most financially appropriate plan within the company
to
promote both consumer satisfaction and employer revenue
* Consistently high ranking retention rate, promoted to high sales team. Exceeded daily
goal by double for four years
Tore Williams
1202 North Carey Street
Baltimore, MD 21212
tore. ********@*****.***
Nextel/Teletech, Hampton VA
Customer/Technical Support Technician, 2000-2005
* Provide advanced level technical support in resolving customer issues related to
wireless
technology
* Coordinate with various company team members to troubleshoot and resolve issues
* Awarded top prizes and high recognition for above average technical ability and
customer satisfaction
* Exceeded in sales calls for financial products, always surpassing goals on a consistent
basis
MCI WORLDCOM, Newport News, VA
Customer Service Representative, 1998-2000
* Initiate and close sales for a leading long distance service provider
* Sell service plan renewals and expand customer base throughout the US
* Consistently exceeded weekly quotas for cold and follow-up calls, earning recognition
as
a top sellers based on call volume.
* Recognized as top seller for international sales
US NAVY
Combat Stevedore, 1994-1997
* Receive and unload military supplies, weapons and cargo on and off shore in areas of
conflict
* Honorably discharged for time fully served
Education:
Bullard Havens High School, Bridgeport, CT, 1994
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