Customer Service Representative

* *****' of hands-on experience providing direct customer service to

academia and the retail industry. Solid track record of advancing,

maintaining compliance and competency to ensure urban university program

policies and procedures are met. Strong interpersonal skills and ability to

relate with diverse cultures and personalities.

SUMMARY OF SKILLS:

Customer Care

Operations Management

Problem Identification/Resolution

Goal/Time Sensitive

Cultural Competency

Multi-Task Project Management

Cross-Functional Team

Communications

Computer Skills: MS-Word, Excel, PowerPoint, Outlook, McIntosh, and Adobe

EDUCATION:

Clark Atlanta University, Atlanta, GA

Bachelor of Arts Degree: Music, Vocal Performance / Cum Laude

EMPLOYMENT:

Customer Service Representative

September 2012-Present

Verizon Wireless

Kennesaw, GA

Compile, sort and verify the accuracy of data before it is entered.

Handling outbound telephone queries from customers regarding address

verification.

Maintains customer confidence and protects operations by keeping

information confidential

Resident Assistant January

2012-August 2012

Clark Atlanta University

Atlanta, GA

Assisted students with becoming familiar with the university.

Managed a university residence hall for a diverse group of students.

Counseled students on various issues.

Enforced rules and regulations resulting in a safe, orderly, living

environment.

Frontend Supervisor

June-2011-January 2012

Ross Stores Inc.

Hiram, GA

Provided outstanding customer service to help each customer to have a great

shopping experience.

Assist managers in making sure all cashiers have proper amount of change.

Responsible for reporting all safety challenges to appropriate parties.

Education Advisor

October 2009- May 2011 Market Linkx Direct, INC.

Atlanta, GA

Promptly responded to internet inquires concerning educational

opportunities.

Advised individuals on positive career choices and educational options.

Researched information regarding schools of study and areas of special

interest for students.

Cashier January

2006- February 2007

Food Depot

Smyrna, GA

Answered customer's questions regarding store inventory to sale products.

Familiar with taking different types of payments from customers.

Maintained neat work station while providing exceptional customer service

Maintained an awareness of all promotions and advertisements.

ACHIEVEMENTS /AFFILIATIONS:

105Voices HBCU International Touring Choir, Member, 2010-Present

Clark Atlanta University, Philharmonic Society, Member, 2007-2012

Cultivating You Inc., Member, 2006-Present

Dean's List, 2009-2012

References upon request

Contact this candidate