Golda D. Johnson

** **** *********** **.

Oak Brook, Il 60523

Email: acers7@r.postjobfree.com

847-***-****

OBJECTIVE

To obtain a position within the administration industry where I can utilize my skills and experience to

help the company achieve superior customer service.

PROFESSIONAL EXPERIENCE

Dial America 2013- Current

Oak Brook, Illinois

Employment Coordinator/ Recruiting and retention department. Working with the Human Resources

department by conducting phone interviews and scheduling in person interviews. Handles high-volume of

inbound and outbound calls. Working every inquiry that has been submitted by each applicant,

maintaining and handling daily office tasks.

Apex Financial Management 2012 – 2013

Buffalo Grove, Illinois

A customer service position interfacing with customers involving processing and debt collections,

handling outbound calls and debt follow-up.

West Steel Co 2009 – 2012

Barrington, Illinois

Clerical work with customer service contact involving verifying invoices

Making inbound and outbound calls to clients, organizing office for efficient flow.

Quality Customer Service & Sales (QCSS) 2008 – 2009

Customer service front office position handling outbound customer service

Setting appointments, outsourcing tele-sever and general customer relations.

Kelly Services @ Allstate Insurance 2007 – 2008

Vernon Hills, Illinois

Handled a variety of clerical and customer service situations including processing claims for customers,

problem solving, handling discrepancies with IRA and non-qualified accounts, answering a high volume

of incoming calls and communicating with agents, brokers, and clients.

Education

Deerfield High School 2000-2004

Harper Community College 2004

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