Manager Customer Service

Bradford White

*** **** **** **** *** #***, Tallahassee, FL 32303

Cell - 207-***-****

***********@*****.***

EXPERIENCE

Residential - Property Manager

Rolling Hills Tallahassee, LLC, Tallahassee, FL December 2013-Present

GlassRatner Management & Realty Advisor, Atlanta, GA July 2012 - January 2014

• Provide on-site residential property management for three locations, totaling 292 units.

• Oversaw all aspects of tenancy including processing applications, completion of credit/criminal background checks,

making tenant selections, ensuring documentation from move-ins and move-outs is complete, prepare leases,

memos, notices of violations and other correspondence to residents.

• Responsible for accounts receivable and accounts payable including accepting and posting rental payments, enforce

payment rules and track late payments, handle nonsufficient funds/return checks, follow-up on delinquent accounts,

process all evictions, invoice processing and vendor relations.

• Prepare and submit weekly, monthly, quarterly reports; to include profit & loss, occupancy, market surveys, unit by

unit turns, updates on available rentals, renewals, lighting, inventory and preventative maintenance logs.

• Proactively communicate with corporate office on all evictions, lease violations, tenant arrangements, and when

necessary involve property attorneys for further legal matters.

• Recruit, Hire, Train and supervise all full time employees to include office and maintenance staff while overseeing

all vendors.

• Perform routine inspections of the property to ensure proper operation of building systems; identify maintenance

issues, code compliance and resident satisfaction.

• Receive process and oversee resident apartment alterations, maintenance requests and all capital improvements.

• Solicit bids from vendors and award contracts after securing required approval from the regional manager.

• Control and safeguard Petty Cash Fund and company credit card, submit timely reimbursement requests, balance

funds.

• Experience working with conventional properties and housing programs; HUD Section 8, Housing Authorities, Big

Bend, Christopher Communities.

• Completed sales process of communities by assisting broker with property tours and communicating property

performance to effectively and accurately convey information to potential buyers.

• Complete Grace Hill Courses - Fair Housing, HVAC, Electrical, Plumbing, Generalized Maintenance, Mold,

Employee Coaching and Resident Retention.

• Yardi Voyager Property Management Systems / Rent Manager/ Bluemoon / Panini Check Scanning / Outlook /

Excel / Word

Commercial - Assistant Property Manager

NTS Development Properties - Lakeshore Business Center, Fort Lauderdale, FL February 2011 - Nov 2011

• Oversaw day-to-day operations of four Class B office buildings, approximately 250,000 square feet.

• Responsible for all building access control records, files and systems.

• Coordinated move-in with tenant to ensure compliance and smooth transition to new or expanded space.

• Maintained tenant files, move-in information, emergency contacts, up-to-date proof of insurance and all accounting

correspondence.

• Assisted in creating and maintaining budgets according to property guidelines.

• Tracked and responded to all tenant maintenance requests in a timely manner.

• Solicited and analyzed bids from contractors for repairs, build outs, renovations, and maintenance.

• Supervised vendor teams and building staff; coordinated various functions.

• Assisted in the design, coordination and administering of all capital and tenant improvements.

• Implemented security procedures and incident reporting to ensure tenant and employee safety, while safe guarding

property assets.

• Accomplished all tasks as assigned or requested by senior property manager.

• Yardi Voyager Property Management Systems / Data Watch Access Control Systems Software .

Owner - President

Done Right Facility Maintenance June 2011 – June 2012

• Recruit, train, schedule, and supervise a diverse team of six full time employees.

• Perform commercial janitorial services including but not limited to vacuuming, mopping, dusting, window cleaning,

and buffing and stripping floors.

• Implement and enforce single stream recycling program, while promoting "Green" benefits.

• Conduct routine property inspections to evaluate quality of service and safety compliance.

• Communicate daily with tenants on operational performance, special requests and changes.

• Purchase building and maintenance supplies, and necessary equipment.

• Schedule preventative maintenance of equipment according to manufacturer's specifications.

• Responsible for all accounting, budgeting, bookkeeping and payroll for the company.

Assistant Store Manager

Finest Hearth & Home, Yarmouth, ME November 2001 - Jan 2011

• Provided detailed in-home consultations and evaluations.

• Used construction blue prints to assemble material required for proper installation according to manufacturer's

guidelines and provided accurate project costs.

• Input purchase orders.

• Followed up on delivery; scheduled installations.

• Managed inventory control systems and asset protection.

• Assisted store manager with profit and loss calculations.

• Acted as first responder to all after hour emergencies.

• Hired and trained employees and created training programs to maximize performance.

• Designed and constructed numerous showrooms to highlight new product technology.

• Implemented effective marketing, appearing in Maine Home and Design, and Portland Magazine.

Sales Manager

Donnelly’s Mobile Homes and Communities, Whitney Point, NY April 1999 - Aug 2001

• Processed new financing and lease applications.

• Handled rent collections and made daily bank deposits.

• Performed general maintenance to community infrastructures.

• Responsible for the planning, financing, and sales of company inventory.

• Created product packaging for better merchandising.

• Developed support systems to provide superior customer service; grew customer base.

• Maintained inventory levels while appealing to market demand.

• Designed and implemented product launch events.

Licensed Real Estate Agent

Walt Christensen Realty, Clayton, NY May 1996 -

May 1998

• Maintained client listings, showings, open houses and advertising.

• Developed sales networks and telemarketing to generate buyers and sellers.

• Assisted clients in obtaining financing.

• Generated lists of properties that were compatible with buyers' needs and financial resources.

• Prepared representation contracts, purchase agreements, closing statements, and leases.

• Acted as an intermediary in negotiations between buyers and sellers.

• Sold vacant land, single family homes, and multi-family properties.

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