Customer Service Sales

Kimberly Williams

*** * **** ******** ** Apt **87, N Las Vegas, NV, 89031

972-***-**** **************@*****.***

Summery Of Qualifications

Accomplished and seasoned Finance Professional with over 10 years experience in Non-Performing

First and Second Mortgage Loan portfolios, Special Loan Servicing, Asset Recovery, Credit Card

Collections, Consumer Loan Collections and Customer Service in a call center environment

Comprehensive knowledge of Fair Debt Collection Practices Act. (FDCPA)

Pragmatic problem solver, superior interpersonal skills, capable of resolving multiple and complex

issues and motivating staff to peak performance.

Successful leadership style that empowers team members by making them part of the decision-making

process and enables both individuals and organizations to meet their unique goals.

Highly organized, with outstanding communication skills, interacts easily with all personality types.

Proficient in MS Word, Excel, Visio, PowerPoint and Fidelity (MSP Servicing System) among others.

Career Highlights

Collecting the most payments certificate

Best Customer Service Skills certificate, Adherence at 90% certificate.

Shared Success Award for Wellsfargo

Best Customer Service Award for Wellsfargo

The most customer Commendations

Perfect Quality on phone calls and handle time and accounts 100% Wellsfargo

Promoted twice at my last job from Collections to Loan Officer .

Career Objective

Team Lead/Loan Underwriter/Credit Analyst

Sales Manager/Customer Service / Accounts Payable

Career History Wells Fargo, Las Vegas NV 2012-Present

WELL FARGO LAS VEGAS NV 2012 Present

Consumer Underwriter/Customer Service Rep 3

Analyzed and make recommendations based on financial statements and credit data. Extending Credit and lending money,provide consultation to resolve customer complaints and verify financial and credit transactions and adjusts accounts as needed. Review individual and commercial customer fills to identify and select delinquent accounts for collections.Conferred with credit association and other business representatives to exchange credit information. Taking Applications and Sales.

• Responsible for quality procedure updates to multiple lines of business

• Decrease and Increase Credit and Lines and Loans

• Coaching to all levels of staff & management/escalation and Retention calls

• Analyzing accounts Decisions and taking application entering Loan Documents

Reviewing Customer Credit and Analyzing the Customer Credit Report

Verify documentation and Calculating customer accounts and Maplines

Employers of Workman comp, Las Vegas NV 2011 to 2012

Consumer Customer Service Rep

Interfaced with distributors to resolved issues raised by consumers and retail stores. Responded to technical battery questions from consumers. Processed consumers request for refunds and detects fraudulent claims.Assisting clients and applications for disability and insurance accounts. Assisting Physicians and Customer with prescriptions.

• Improved clients quality of life, pro actively identified customer needs and pursed appropriate resource to alleviate issues.

Reviewing Customer Applications and filling applications for customer

Advising Customers with different Physician and Insurences

Bank of America, Addison TX 2009 to 2011

Loan Officer

Underwrite residential construction loans (FHA / VA), performing credit and construction cost

analyzes. Completed loan workouts, managed junior analysts and temporary employees, and

conducted construction loan underwriting seminars.

Major Accomplishments

• Contributed to corporation’s viability and success by shepherding start-up of new

construction loan department. Served as senior construction loan analyst, trained / mentor-ed

junior analysts, and served as key analyst to branches located within East Coast region.

• Enhanced corporation’s profitability by serving as high volume underwriter, being viewed as

very knowledgeable in construction lending, a good communicator, and able to multi-task

well. Met high pressure deadlines with positive and proactive attitude

• Worked closely with the Foreclosure Referral Team and the Problem Loan Team to ensure compliance

• with investor and RESPA guidelines.

• Updated investors regularly on portfolio performance.

•

Maintained direct oversight of departmental budgets; updated business plans quarterly for presentation to

• management.

• Streamlined the foreclosure referral system resulting in a reduction of monetary penalties

Help me to Buy, Dallas TX 2008 to 2009

Sales Manager

Devised, introduced, executed training program to strengthen technological experience of more

seasoned sales team members through procurement of Avaya Certified Associate Sales Certificates

and Cisco IP Account Manager Certificates. Setting performance standards and writing/conducting performance reviews writing/conducting performance reviews. Training new pitches and sales tactics for the company

Analyzing work flow policies/procedures and implementing changes.

• Supervised 22-person Sales Team serving corporate clients including Avaya, Nortel, Verint,

• Zeacom, AVST. Spurred 15% sales rise for Avaya and 25% increase in demand for services.

• Created/launched Cisco-based business showcasing Company Communications Solutions,

• catapulting sales to $1M within first 6 months.

Allied Interstate, Dallas TX 2006 to 2008

Accounts Payable

Performed diverse accounting duties, including accounts payable, accounts receivable, financial reporting, ledger,

sales tracking and reporting, billing and reconciliations for a fast-paced advertising agency. Maintain accurate records of financial transactions on a daily basis. Collaborate with sales, media and advertising traffic departments to ensure accurate information and timely reporting.

• Accumulate data on gross and net sales to calculate commissions and generate sales reports.

• • Process accounts payable for operations and individual accounting stations.

• • Post client’s accounts receivable to QuickBooks and generate daily deposit reports.

• • Matching invoices in accounting system (CORE) with log-time report.

Education Associates Degree in Accounting (2006)

Tyler Junior College, Tyler TX

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