Operations Manager Management

David H Rice

***** ***** **** * Apple Valley * Ca 92307 * Mobile 760-***-**** *

d ********@*****.***

Profile

Operations Manager w ith 10+ years’ experience. Directing daily activities

and resolving issues as they surface. Proven success in high pressure

s ituations in a DOD environment and meeting t ight deadlines. Positive

a tti tude with the customers best interest in mind.

Areas of Expertise

• Project Management

• Operations Management

• Inventory Control

• Staff Management

• Customer Relations and Satisfaction

• Warehouse and Distribution

• Facility Management

• Team Building and Staff Retention

• Software installation and repair

• Computer Hardware installation and repair

• Inventory control

Professional Experience

Operations Manager, DCT Systems, Inc., Lancaster, Ca

2001 to 2012

Managed operations in high pressure DOD environment at Lockheed Mar tin.

M anaged 36 employees and dealt with day to day activities and resolved any

issues that surfaced. Controlled warehouse, shipping / receiving, Computer

deployments, Computer repair, payroll and conducted disciplinary action if

necessary.

Process Improvements

Conducted meetings with customer on a weekly basis to gather data

needed to improve process.

Implemented t raining and cross t raining to decrease downtime.

Streamlined f low to minimize deployment times by 20%.

Developed process to increase deployment rate.

Implemented process to optimize install.

Decreased overtime by 10%

Increased employee retention by 35%

Leadership

First point of contact for customer issues.

Exceeded goals required.

Contract negotiations.

Staff development efforts.

Recruited and managed 36 employees in operations, break / fix,

deployment, warehouse, shipping and receiving.

Education

College of the Canyons, Santa Clari ta, California

Business Administration

Certification

A+ Certified

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