Customer Service Representative

Raven Birt

Lilburn, GA

*******@*****.*** - 762-***-****

WORK EXPERIENCE

Customer Service Representative

Blue Cross Blue Shield - Augusta, GA - July 2013 to February 2014

Provide customer service to BCBS members of the District of Columbia, Maryland, and Virgina residence.

Educate members about their current heathcare plan

Assist members and providers with claim information

Document each account accordingly

Take payment for members

Customer Service Representative

Verizon - Augusta, GA - January 2012 to June 2013

Provide excellent customer service to customers about their prepaid service

Assist customers by providing information about current price plans

Trouble shooting phones

Building relationships with our customers

Answer telephones/ input data about the customer’s account

Child Care Provider

Salvation Army - Augusta, GA - July 2011 to December 2012

Greeting Children as they arrive at the Kroc Center

Keeping a clean and fun work space

Teaching children about manners

Building assets

Becoming a part of the children’s lives

Cashier

Sams Club - Augusta, GA - October 2010 to July 2011

Making sure that our guest found everything that they had come to shop for

Answering any questions that our guest may have had about a product

Knowing what our sale sheet consisted of

Selling and renewing Sam’s Members Plus

Making sure we worked in a safe, clean area

Moving efficiently as possible

Retail Sales Associate/Cashier

Buckle - Augusta, GA - September 2010 to October 2010

Introduce Buckle product and the different denim that we specialized in

Focused on what to do to exceed the Buckle customer expectations

To be able to learn the denim product, present the product and put it together

Have a natural connection with the Buckle guests

Front Desk Assistant/ Tutor

Family Connections - Gibson, GA - December 2008 to May 2010

Helping coordinate after school and summer activities for the children

Helped children on and off of the bus, also tutoring those who may have need it

Answering the telephones and filing papers

Dining Room Associate/ Child Instructor

Salvation Army - Jasper, GA - May 2008 to August 2008

In charge of cleaning the camp dining facility

Making sure that the children had the proper food and nutrition

Taught children about the different food groups and what is healthy to consume and what is not

Teaching children to play different sports, various dances and new musical instruments

EDUCATION

Applied Science in Radiology

Augusta Technical College - Augusta, GA

2012 to 2014

High School Diploma

Glascock Consolidated School - Gibson, GA

2006 to 2010

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