Information Technology Sales

WANDA SCOTT

acerf6@r.postjobfree.com

SUMMARY

A detail-oriented professional with over twenty years of experience providing leadership and

support in a wide range of platforms. Adept in diagnosing and resolving complex issues. A strong

written and oral communicator with proficiency in Microsoft Word, Excel, PowerPoint, Publisher

and Outlook, and 10-key.

SKILLS

Project Coordinator/Secretarial (1996-Present)

Volunteer in various capacities performing diverse functions as following:

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Conducted community outreach services which included desktop publishing designing and

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creating bulletins, flyers, newsletters, banners and advertising materials using Microsoft

Word, PowerPoint and Publisher.

Coordinated the receipt and distribution of items from various organizations.

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Organized the preparation and serving of meals for various functions and events.

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Facilitated the collection, organization, storage and distribution of items.

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Conducted both business and in-home product presentations and demos which includes set

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up and creation of displays, product sampling, training and sales.

Worked one on one with elementary school-aged children with testing and skills evaluation.

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Composed formal business letters utilizing Microsoft Word.

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Created and maintained mailing lists using Microsoft Word mail merge.

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Processed and tracked donations through the creation of files in Microsoft Excel and

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Microsoft Word.

WORK EXPERIENCE

Information Technology Analyst II (2002-2007) City Of Pasadena, Pasadena, CA

Information Technology Technical Specialist (1996-2002)

Assisted in budget analysis and preparation.

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Processed accounts payable billing.

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Reconciled telephone usage and billing accounts.

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Processed charge backs (internal billing) and analyzed for accuracy.

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Trained users, individually and/or departmentally, on features and functionality of

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equipment.

Diagnosed and resolved moderately complex Telecommunications problems within both

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telephone and radio systems.

Assisted in the design and development of programs, analyzed, tested, and maintained

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telecommunications software and systems including telephone set features/functions,

voicemail, ACD, IVR, billing and employee directory applications.

Received, researched, troubleshoot, diagnosed and responded to customer inquiries,

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requests and complaints for approximately 2,000 users.

Interpreted and analyzed complex telecommunications technical data and information.

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Documented procedures and processes.

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Established and maintained working relationships with customers and vendors.

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Trained and supervised Telecom assistants in accounting and record keeping functions.

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Coordinated, prioritized, scheduled and consulted on voice services projects with the

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managerial staff of the 16 departments within the City to meet their telecommunications

system needs.

Represented the department and consulted with various vendors and technicians to ensure

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operational integrity, maintenance and system reliability.

Implemented telecommunication enhancements, releases and changes (hardware and

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software.

Extracted and summarized data for the creation of reports from telephone and voice systems

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for internal department and/or external vendor analysis.

Provided technical support on Meridian telephone and Octel voice systems through set and

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voice mail programming and/or creating ACD queues.

Maintained telephone set inventory.

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Completed work orders through researching, diagnosing and responding to customer/user

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questions and complaints.

Assisted in the design and development of the in-house telephone directory database and

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phonebook.

Technical Assistant/Operations Coordinator (1992-1996) Microtemps/Manpower Pasadena, CA

Processed payroll, bookkeeping, accounting and statistical analysis.

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Provided telephone and voice system support for approximately 2,000 employees by addressing

issues, concerns and complaints.

EDUCATION

College of the Canyons Valencia, CA

Associates Program

Central Connecticut State University New Britain, CT

Bachelor of Arts Program

CERTIFICATES/LICENSES

NORTEL

Received certificates in Meridian 1 Familiarization, Database Administration, ACD

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Administration

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