Customer Service High School

Mike Nassabi

Tel: 916-***-****

Email: *********@*****.***

Highly motivated individual with particularly strong interpersonal and communication skills with a proven track record in relationship building and problem solving. A detailed understanding of contact-development, client interaction and demand generation. Experience in the arena of technical environment. Able to demonstrate Technical Support and strong customer service.

PROFESSIONAL SKILLS & KNOWLEDGE

IT experience, with IT terminology and Electronic technology.

Comprehensive understanding of IBM PC, Apple and their operating systems (MS-Dos, all windows versions, OS X, etc)

Install, Repair, transfer a variety of telecommunication systems.

Strong understanding of internet and knowledgeable in Netscape Navigator and Internet Explorer.

Excellent in Diagnostic and analytical skills.

Enjoy doing research and proficient in basic math’s.

Detail oriented and good communicator.

Ability to work with other technicians to diagnose especially difficult problems.

Ability to work with engineering experts or other technicians and to operate instruments, make calculations or repair equipments.

Knowledge of computer processor management and memory management.

Command line user, interface and multi tasking, multi threading, security, client / server systems and networking support.

Advance knowledge of MS Office - Excel, Word, Power point, Quark, Adobe Photoshop and telecommunication software.

Circuit board loading, circuit board testing, component ID and schematic diagrams.

SUMMARY OF KEY SKILLS:

Communication.

A gregarious nature with development verbal, written and IT

communication skills.

Leadership & Teamwork

Keen leader with developing team management skills, A natural

‘people person’ with superb interpersonal skills. Able to collaborate

Effectively as part of a team with wide experience of a ‘team-approach’

to problem solving to achieve desired aims.

Business Sense & Problem Solving

Experienced in designing and implementing innovative solutions to

complex problems. On-the-spot contingency problem-solving under significant time pressure.

PROFESSIONAL EXPERIENCE:

2013 - 2014 Westec Digital Witness by Interface, Plano, TX - Help Desk Technical Support Representative.

Job with one of the world leading security company.

Troubleshooting one of the most complex security systems out in the market NVR, DVR, IVR, Rapid eye Multi, 3X Logic, Honeywell, Ademco 20/21IP/50/128, Eagle audio 2244, Cisco routers, and much more.

Train and Guide Technicians remotely. Installing and upgrading Alarm Panels, security cameras, Eagle audio boards and network configurations.

Provided computer help desk support via telephone communications with end-users.

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/dispatch/resolutions, and maintained equipment inventory lists.

Provide customer training and Network setting for easy access to their security system through their tablets and smart phone.

2012-2013 Technician for TWC through TEK systems Global Services Project, Plano, TX.

Mount Set-Back Cox to the back of the TV

Connect RF from wall to Set-Back Box

Connect HDMI cable from Set-Back Box into port 1 of the TV

Install the I/R extender from Set-Back Box into the TV

Program Remote with different codes for TV setup, Program TV for Default HDMI1.

Trouble shoot if necessary.

Clean-up Installation and CPE materials

2006-2012 CAPITAL ONE, Dallas, TX- Client Relationship

Client Relationship for the bank in North Texas.

Developed Client Relationships and advice for an extensive

portfolio of clients.

Managed existing customer accounts and developed excellent

Client relationships.

Organized and conducted weekly meets to review weekly targets

and initiate appropriate action points.

Managed pipelines, ensuring all new business cases were

progressed.

PROFESSIONAL DEVELOPMENT

MTI Business College, CA, U.S.A - Computer Operation Degree (MCSE)

Sonoma County College, CA, U.S.A - Electronic Technology Certified

Knowledge Academy, Dallas, U.S.A - Project Management Profession

Napa Valley High School, CA, U.S.A - Graduated with Honors

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