Customer Service Manager
Resume:
Dominic Black
Atlanta, GA **349
**************@*******.***
QUALIFICATIONS SUMMARY:
• •
Eight years in the Marine Corps Ability to multi-task and meet deadlines
while paying attention to details
• •
Exceptionally trained in security and Customer Service
•
military police Over five years experience in
• Trained in weapons handling leadership/management of Marines
• •
Warehouse and forklift trained Knowledge of Human Resources
• departmental functions
Excellent communication and client
•
management skills. Ability to maintain objectivity and
confidentiality
PROFESSIONAL EXPERIENCE:
Loews Hotel midtown: Atlanta, GA
Loss Prevention Officer June 2012-June 2014
• Patrols hotel property and grounds
• Monitor security cameras
• Apprehend and detained suspicious persons or alleged theft on property
• Ship, receive and track guest’s items
• Conduct investigations and write incident reports
• Distribute keys and paychecks to all employees
• Administer first aid to guest and employees when needed
Stein Mart: Alpharetta, GA
Loss Prevention Agent June 2013-Present
• Conduct undercover surveillance to detect and apprehend shoplifters
• Recover assets and/or make safe apprehensions
• Conduct checks of employees as they leave the property
• Knowledge of, and ensure strict compliance with the law and company policies concerning
apprehensions, search and seizure, and the preservation of evidence
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, and other
activities as assigned by the Loss Prevention Manager
• Questions or detains suspicious individuals or criminal violators on property
• Testify in court concerning any criminal or civil case
1
International Security Management Group, Atlanta, GA
Control Center Dispatch Operator November 2009–June 2010
• Compile and keep personnel records.
• Received calls from security officers arriving and leaving their post
• Scheduled and coordinated security officers to open or unassigned posts
• Dispatched field managers to emergency incidents and calls
• Search employee files and furnish information to authorized persons.
• Fielded calls for upper management and forwarded those call accordingly
• Verified and completed timesheets of the security officers
• Perform employment verifications
• Verified security officers were onsite when they were scheduled for numerous sites in different states
Mederos and Associates, Miami, FL
Onsite Security Manager Sept. 2007–Sept. 2009
• Patrolled and provided security for a condo association
• Conducted inspections and safety checks
• Conducted background check on residents
• Helped management prosecute individuals who violated the rules
EDUCATION:
Marine Corps Institute, Twenty-nine Palms, CA
General Studies
Miami Northwestern Senior High, Miami, FL.
High School Diploma
* REFERENCES AVAILABLE UPON REQUEST
2
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