Customer Service Manager

DAVID SHELDON NEIL

**** ***** ****. *******. *****, 77521● 770-***-**** ● **.****@*******.***

SUMMARY OF QUALIFICATIONS

Working knowledge of Microsoft Word, Excel, Yardi, ONEsite, and Internet Explorer. Ability to

efficiently adapt to changes and troubleshoot according to the situation. Capacity to multi-task and

successfully address various responsibilities and tasks. Flexibility to work individually or within a team.

Outstanding interpersonal communication and leadership skills. Exceptional skills in welding, plumbing,

HVAC, upgrades and renovations, differential pressure detectors, Pneumatic air gauges, Refrigerant

pressure meters, water pressure gauges, alternating current AC line splitters, electrical current meters,

non-contact voltage detectors, and voltmeters.

CERTIFICATIONS

CFC/HCFC Refrigerant Processing; Universal Certification; Esco Institute; Atlanta, GA

National Swimming Pool Foundation; Atlanta Apartment Association; Atlanta, GA

CW5 Electrical License; IBEW Local 20 Grand Prairie; TX

TWIC Card Holder; UES Enrollment Center; La Porte TX

CAREER CHRONOLOGY

10/2012 04/2013 IBEW Robinson INC, CW5 Electrician Dallas, TX

05/2009 09/2012 Greystar Management, Maintenance Manager Atlanta, GA

09/2005 05/2009 Pinnacle Management, Maintenance Manager Atlanta, GA

12/2000 06/2005 Gateway Management, Maintenance Supervisor Atlanta, GA

RELEVANT ACCOMPLISHMENTS

Management/Supervision

• Developed, implemented, and evaluated maintenance policies and procedures

• Calculated estimates and actual costs of factors such as materials, labor, and outside contractors.

• Inspected, tested, completed work, using devices such as hand tools or gauges to verify

conformance to standards or repair requirements.

• Monitored installation of plumbing, wiring, HVAC equipment, and appliances to ensure that

installation is performed properly and is in compliance with applicable regulations.

• Examined pool pumps, building exteriors, facilities and analyzed information to determine

needed installations, services, or repairs

Maintenance/Technical

• Oversaw construction and renovation projects to improve efficiency and to ensure that facilities

meet environmental, health, and security standards, and comply with government regulations

• Disassembled broken or defective equipment to facilitate repair and reassembled equipment

when repairs are completed

• Observed and tested machinery, equipment, components, and parts for defects to ensure proper

functioning.

• Serviced emergency on-call concerns

• Repaired, maintained, and prepared pool for inspection

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DAVID SHELDON NEIL

5414 Thyme Lane. Baytown. Texas, 77521● 770-***-**** ● **.****@*******.***

Customer Service/Administrative

• Analyzed internal processes, recommend, implemented procedural and policy changes to

improve operations, such as supply changes and budget expenses

• Prepared and reviewed operational reports and schedules to ensure accuracy

• Set goals and deadlines for the department tasks

• Gave full attention to what residents are saying, taking time to understand their points

being made, asking questions as appropriate, and not interrupting at inappropriate times

• Maintained daily logs and supplemented inspection records with photographs

• Inspected and monitored construction sites to ensure adherence to safety standards,

residents and staff.

• Communicated effectively with clients to initiate, develop, and maintain client

relationships and satisfaction

• Conducted property tours for new and potential customers

EDUCATION

DeVry University

Dallas, Texas.

Major: Bachelor of Science in Communication

Expected Graduation Date: February 2016

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