Customer Service Sales Representative
Resume:
RHONDA MARIE THOMPSON
Alpharetta, GA, 30022
(H) 470-***-**** (C ) 470-***-****
OBJECTIVE
To utilize my five years in management, human resource development, and
customer service skills in a competitive company.
EDUCATION
Georgia College & State University/ Milledgeville GA/ August 2011/
Bachelors of Arts Sociology
SKILLS
Microsoft: Access, Word, Excel, PowerPoint, Outlook, Publisher; Opera Hotel
Software, Galaxy Hotel Computer Software, 60Typing WPM, 4 Year of College
Spanish (2002 Advance Level), EV-4, Mainframe, My Resource, Clarify, SAP,
and ADP Portal
EXPERIENCE OF WORK
Account Processing / Hansgrohe( Temp Agency ) / March 2014- Current
-Serves as the first responder and final resolution for all incoming
customer related, sales representative or sales management related calls.
-Responsible for maintaining good customer relationships and projects a
positive, helpful attitude.
-Responsible for answering all customer, sales representative or sales
management emailed, faxed or voice mail requests as a same day service.
-Is cross trained on all aspects of the order entry, sales support entry,
troubleshooting, issue resolution, product knowledge/technical knowledge
and product support process.
-Works to troubleshoot potential problems and rectify existing problems.
-Enters customer orders, filing all documentation related to customer's
orders
-Enters verbal or faxed/emailed RGA requests and offers tracking assistance
on follow up calls.
-Confirms fax back numbers and enters new fax back information upon
request.
-Enters all verbal or faxed/emailed sales support orders. Such examples
may include: representative sample orders, sales sample orders,
hospitality sample orders, personal use orders, cost center orders and
other.
-Assist customers by phone or fax with information concerning order status
or changes; provides tracking information, product availability, pricing
and ETA's plus any additional requested support.
Process orders via SAP order entry system, including verification of key
data to assure accuracy.
Payroll & Human Resource / ADP ( Temp Agency) November 2013- March 2014
-Processing fundamentals of Payroll and Human Resource for On-Boarding.
-Payroll calculation of Regular Pay, Overtime Premium, Federal Income Tax,
State Income Tax, and Tax Withholding
-Calculation of Voluntary Deductions, Involuntary Deductions, Child Support
Levy, Creditor Garnishment and Other Withholding.
- Upheld Fringe Benefit Rules, Processed W-2 Forms for clients, Calculated
Deferred Compensation Contributions
-Processed client information on Mainframe, Clarify, My Resource, and EV-4
HR computer program.
Assist clients with payroll problems or questions about employee paychecks
Front End Supervisor / Super Target/ - November 2012- March 2014
Empowers team members with knowledge on how to engage in positive and up
building relationships with their customers
-Communicates with General Managers on all levels of company issues.
-Process financial payments and audits
-Directs and manages all team members with their daily task assigns and
duties
-Gives frequent, accurate, specific, and timely feedback to all managers
about new employee's.
-Manages over thirty employee's and writes performance reviews
-Assisting employees with payroll, scheduling, and health benefit
questions
-Perform difficult staffing duties, including dealing with under-staffing,
refereeing disputes, firing employees, and administering disciplinary
procedures.
-Advise managers on organizational policy matters such as equal employment
opportunity and sexual harassment, and recommend needed changes.
-Analyze and modify compensation and benefits policies to establish
competitive programs and ensure compliance with legal requirements.
Provide training to new and existing staff as needed.
Guest Service / Ross Dress for Less/ Alpharetta, GA/ August 2013- March
2013
-Greeting customers in a friendly and up-beat manor
-Reserving items for customers within the company's 24 hour hold deadline
-Controlling and checking outgoing merchandise
-Receiving payments and reconciling them with total sales
Team Leader/ T.G.I Friday's/ East Point, GA/ January 2012- November 2012
-Provide daily direction and communication to employees so that restaurant
customer service calls are answered in a timely, efficient and
knowledgeable manner.
-Provide continual evaluation of processes and procedures.
Responsible for suggesting methods to improve area operations, efficiency
and service to both internal and external customers.
- Provide statistical and performance feedback and coaching on a regular
basis to each team member.
- Performance reviews for skill improvement.
-Be available for employees that experience work and/or personal problems
providing appropriate coaching, counseling, direction and resolution.
Guest Service / JC Penney/ Millegeville, GA/February 2007- April 2008
-Provide training to new and existing staff as needed.
- Resolved issues with customers
-Processed credit card payments and resolved late fee disputes
- Processed merchandise that was defected
-Correctly calculated over $2,000 a night at each register and prepared
the financial paperwork
Cashier / Target / East Point,GA/ February 2005- January 2006
-Greeting customers in a friendly and up-beat manor
-Reserving items for customers within the company's 24 hour hold deadline
-Controlling and checking outgoing merchandise
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