Customer Service Manager
Resume:
Martin Ma
**** **** ****** ****, ********, ON L*S1B9
*****@********.**
Dear Hiring Manager,
Please accept this application for a position with Eagle Eye Events! Once you review my
qualifications, I am confident you will find that I am a strong candidate for a position!
I have completed a Bachelor of Science degree with a Minor in Psychology in 2014. My
education has allowed me to develop proficiencies in research analysis software namely Microsoft
Excel. On top of doing research, being a great listener, being inquisitive, working accurately, and
having a daily appetite for learning are all qualities I have gained from attending McMaster
University.
I currently work in the restaurant field with 3 years of customer service experience in the
Hospitality industry behind me. Over the past few years, I have shined with a welcoming personality
and I am known for giving memorable culinary experiences to guests with my team. Here, I learned
how to build long-term rapport when greeting everyday people.
The joy in my life now is being able to host my own radio show once a week called Ma’s
House on 93.3 CFMU Radio. I get to live-stream what I call soul-food to instill healthy living in
listeners and promote Canadian music. Best of all, I get to showcase myself through advanced
communication skills, as well as spreading positive energy through the airwaves!
So I really hope I get to work with you in the future! If you have further questions, I can easily
be reached at 289-***-**** or by email at mamc3@ mcmaster.ca. Thank you for your time and
consideration.
Sincerely,
Martin Ma
Martin Ma
1119 Main Street West, Hamilton, ON L8S1B9
*****@********.**
SUMMARY OF SKILLS
• Advanced interpersonal skills with a strong ability to build long-term rapport
• Experienced with suggesting selling in customer service
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
EXPERIENCES
Radio Personality September 2012 – Present
93.3 CFMU McMaster University Radio, Hamilton, ON
• Broadcasting a weekly on-air program titled Ma’s house for one-hour live streaming soul-food
as sweet inspiration to the audience
• Promoting Hamilton music, bands, and artists via Facebook and Twitter while soliciting high
end, intellectual material to uphold station publicity standards
• Conducting interviews with co-hosts and guests of the McMaster radio community
Host November 2013 – Present
Jack Astor’s Bar & Grill, Stoney Creek, ON
• Enhanced guest experience by managing table turnovers, cleaning duties, and food-
expediting simultaneously
• Set the standard for optimal dining experience by assuming paging, seating roles, preparing
reservations, and dealing with phone inquiries
• Maintaining accurate Front of House and Back of House liaison during rush hours of at least
150 guests per shift
Front Staff and Baker August 2011 – June 2013
Tim Hortons, Hamilton, ON
• Operated friendly, fast, and accurate guest services in drive-thru, solo night shifts, and daily
rushes with team effort
• Effectively used G4S systems for end-of-day balances and Point of Sales cash registers for
debit and credit transactions
• Handling up to 40 pounds while restoring daily inventory
Research Assistant 2013
David Braley Research Institute, Hamilton, ON
• Quantified protein concentration of mice hepatocytes on Excel spreadsheets using Western
Blotting
• Illustrated Excel data sets in figures using PowerPoint to be published in the Journal of
Biological Chemistry
• Accurately re-constructed over 50 retinal images using ImageJ software following analysis of
lipid levels with Excel
COURSES AND CERTIFICATES
• Biosafety, WHMIS, and Fire Safety Certified by Hamilton Health Sciences 2009-2013
• Food Handler Certified by City of Hamilton Ontario 2012
• Smart Serve Certified by City of Hamilton Ontario 2011
• CPR level “HCP” & First Aid Certified by Emergency First Response Team (EFRT) of
McMaster Students Union 2011
Contact this candidate