Manager Customer Service
Resume:
George E. Kuhn, Jr.
Deerfield, Illinois 60015
*********@***.***
SUMMARY
Results oriented manager with extensive experience in high-pressure, time
sensitive businesses. Skilled in sales, logistics and scheduling for a
large, complex, 7-day per week operation. Team builder/player, able to
prioritize and supervise. Specialist in wholesale and retail sectors of
the automotive market.
Service Advisor, Autobarn Mazda Evanston
ADP experience... #2 in RO,s and Sales Dollars
March 2014-June 2014
Operations Manager ...Sage Plus Parts
Supply parts and maintanence products to airlines for ground service
vehicles and terminal upkeep
Oct. 2013-
March.2014
Service Advisor, Napleton Jeep Dodge, Des Plaines,IL.
Nov. 2012 - Feb. 2013
Attained 100% CSI Score Jan. and Feb.
Store Manager, Car-X, Skokie, IL
March 2010 - November 2010
Store Manager, National Tire and Battery, Niles, IL
2008 - 2009
Increased store profitability to show positive contribution to the
corporation every month
Store Manager, National Tire and Battery, Deerfield, IL
2007 - 2008
Revamped location from constant yearly losses to profitability.
Accomplished through selective hiring, cost cutting and diligent
supervision.
Service Manager, National Tire and Battery, Palatine, IL
2006 - 2007
Increased non-tire service and repair from $65,000 monthly to averaging
more than $100,000.
Service Manager, Pep Boys, Streamwood, IL
2001 - 2006
Increased department revenues 17.4% in 2003.
Award for the highest profitability (48.2%) of any service department in
the Midwest Region for 2003. The division is comprised of 60
departments covering
15 states.
Manager, North Suburban Auto Supply Co., Evanston, IL
1990 - 2001
Manage all aspects of multi-million-dolor retail and wholesale auto parts
jobber/distributor.
Increased sales 15% annually in highly competitive, rapidly changing market
through extensive outside selling, placing emphasis on product knowledge,
customer service and inventory control.
Introduced new product lines doing fieldwork with factory representatives.
Evaluated and maintained stock for dealer inventories.
Increased revenue 20% over two years through personalized customer contact
and account collections.
1 Wholesale Sales Manager, Chicago General Corp., Chicago, IL
1988-1990
Developed and implemented a wholesale sales department for domestic and
international auto parts and accessories warehouse.
Sold and serviced large auto parts jobbers, chain stores and high- end
repair facilities throughout Lake and Cook Counties, and Lake County,
Indiana.
Provided technical assistance to all company divisions.
Repair Manager, Checker Cab Company, Chicago, IL
1986-1988
Supervised repair facility for taxis and private vehicles.
Oversaw all aspects of repair - job quotes, selling repair work, procuring
parts, following jobs through to completion.
Completed 60 to 100 job orders daily.
Owner, Peoples Auto Supply Company, Norridge, IL
1983-1986
Responsible for all aspects of operation of million dollar a year auto
parts jobber - employee hiring, payroll, federal and state tax accounting,
budgetary planning and market analysis.
EDUCATION
Washington Jefferson College, Washington, PA
Bachelors Degree in Economics
Young Executives Forum, University of Illinois, Champaign-Urbana
ASE Certified Service Consultant
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