Sales Customer Service

Heidi Zalan

***** ******** *** **** # ***

Tampa, FL 33626

Cell phone:813-***-****

Email: ******@*****.***

Professional Profile:

Sales and service professional

Exceptional organizational and administrative skills.

Able to multitask with confidence.

Excellent team player and motivator (lead by example)

Thrive on providing excellent customer service

Detailed oriented with proven ability to identify, analyze and solve

problems

Fluent in English and Spanish

Professional Experience:

Sales and Marketing Skills

. Determined customer needs and lead them in the right direction

. Constantly met goals in sales and customer retention

. Administration of contracts with attention to detail

. Leader in implementing marketing plan to promote company in a very

competitive market.

. Telephone sales and cold calling prospective clients with excellent

capture rate

. Attend trade shows and conducted presentations to promote product

. Participated in weekly sales meetings, budgeting and goal setting and

forecasting

. Identifies with the importance of customer contact and follow up

Administration/Coordinating and Planning

Strong and accurate administration skills.

. Coordinated meetings/conventions/wedding/banquets from point of sale

to completion.

. Developed strong relationship with vendors and suppliers.

. Follow up to ensure customer satisfaction.

. Contracted hotel rooms for winter season of groups up to 500

passengers.

. Coordinated airport transfers and tours for large and small groups

. Planned and organized daily excursions.

Employment History

Leasing Manager/Co-ordinator - Camden Property Trust - Tampa, Florida May

2003 - Present

Catering Sales Manager - Rusty Pelican - Tampa, Florida January 2001 - May

2003

Destination Representative TransGlobal Vacations, - Dominican Republic 1995

- 2000

Sales Administrator/Coordinator - Dodge Suites Hotel - Mississauga, Ontario

1989 - 1991

Sales Administrator/Coordinator - Regal Constellation Hotel - Mississauga,

Ont. 1987- 1989

Metro Toronto Convention Center - Catering Sales Manager - Toronto, Ont

1985-1987

Education

Seneca College of Applied Arts and Technology

Hospitality Industry Administration

Activities and Interests

Horsemanship, working with horse rescues, outdoor activities, reading,

travel

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