Project Manager Quality Assurance

JANE BARTLEY HOZIER

*** ******** ***. ***. *, Bozeman, MT, 59718

406-***-**** ****.******@*****.***

PROFESSIONAL SUMMARY

I am passionate about building a better mouse trap, whether that means improving departmental efficiency, documenting

and implementing best practices, catalyzing clear and harmonious communications between departments, or ensuring that

the client is not only satisfied, but excited to come back for more. I draw on my background in computer science, web

development, project management, and client relationship management to learn and translate specialist vocabularies into

approachable ideas and meaningful business goals.

MAJOR ACCOMPLISHMENTS

• Improved efficiency of the Operations Department by 25%+ during my first two years at Leadership in Medicine,

Inc (LMI)

• Cultivated successful relationships with over half a dozen clients, earning repeat requests for my management

experience as well as preferred vendor status for LMI

• With only one year of experience at LMI, was trusted to serve as Acting Vice President of Operations during the

VP's medical leave

• While serving as Board Member and volunteer webmaster for Gedakina (a New England non-profit dedicated to

Native American communities), upgraded antiquated design of the website to a dynamic, mobile-friendly

WordPress format

EXPERIENCE

Freelancer, Bozeman, MT Nov 2012 to Present

Social Media Manager, Dick Bartley (May 2014 to Present)

• Strategy and execution of social media presence for award-winning (Radio Hall of Fame), nationally-syndicated

DJ Dick Bartley

Operations Manager, The Human Intelligence Group (Dec 2013 to Present)

• Responsible for all billing documentation and communications

Project Manager, Leadership in Medicine, Inc. (Dec 2012 to Jan 2013)

• By special request, returned to complete early-phase research and client communications for my final active

project

Chiropractic Assistant, Bridger Chiropractic Clinic (Nov 2012 to June 2013)

• Completed special documentation projects for office manual, physical therapy programs, supplement

contraindications, and regulatory compliance

• Created digital patient records and managed scheduling and billing using Future Health software

• Assisted with routine office duties as needed

Leadership in Medicine, Inc., White River Junction, VT Aug 2005 to Nov 2012

Project Manager (Sep 2008 to Nov 2012)

• Responsible for front line client relationship management

• Responsible for end-to-end evaluation, production, and delivery of market research projects

• Cultivated successful relationships with over half a dozen clients, earning repeat requests for my management

experience as well as preferred vendor status for LMI

Operations Coordinator (May 2006 to Sep 2008)

• Evaluated, revised, and documented research and analysis processes for the Operations department, improving

efficiency by 25%+

• Trained colleagues on best practices for research and analysis processes

• Coordinated personnel assignments across up to twenty projects simultaneously

Acting Vice President of Operations (Sep 2006 to Oct 2006)

• Managed communications and delivery expectations between Operations, Sales, and IT departments

Editor (Mar 2006 to May 2006)

• Responsible for quality assurance of content, database structure, and software on all delivered projects

Research Associate (Aug 2005 to Mar 2006)

• Conducted internet-based market research and career analysis on medical key opinion leaders

Gedakina, Inc., Norwich, VT Sep 2004 to Present

Governing Councilor, Board of Directors (Feb 2007 to Present)

• Provide policy direction for non-profit organization serving Native American peoples in the New England area

Volunteer Webmaster and Web Designer (Sep 2004 to Present)

• Maintain content and email access for organization website

• Redesigned and rebuilt entire organization website (www.gedakina.org) in a modern, mobile-friendly WordPress

format

EDUCATION

Dartmouth College, 2005

Hanover, NH

Bachelor of Arts Native American Studies and Computer Science minor, Cum Laude

SKILLS

• Experience with a variety of programming languages including HTML, CSS, MySQL, Java, C, C++ and Scheme

• Social Media and Marketing tools including Twitter, LinkedIn, FaceBook, Bit.ly, and Hootsuite

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Access)

• Conversational Spanish

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