Customer Service Representative

SAMANTHA HERNANDEZ

* * * * * R R I S PA R K AV E, B RO N X, N Y 10 4 6 0

*** * ** * * 6 4 • S H E R N 3 9 4 6 @ G M A I L . C O M

EDUCATION

City College CUNY New York, NY

Bachelors in International Studies

Hostos Community College CUNY Bronx, NY

Associates in Liberal Arts and Science June/2011

SKILLS

Office Skills include: Office management, Record management, Database administration,

Spreadsheets/ Reports, Calendaring, Front Desk Reception, Executive support.

Computer Skills include: knowledge of Windows XP, Vista and 2007 editions. Mac operating

systems, QuickBooks pro, MS outlook, MS word, MS PowerPoint, MS excel knowledge of most

search engines, Type 60 WPM, bilingual in English and Spanish.

EXPERIENCE

Onesource communications Fort Worth, TX

Customer service representative/Administrative Assistant 2014 present

Maintained call center database by verifying customer information

Answered a mult line switchboard.

Initiated new service for commercial and residential customers.

Received payments by credit card, debit cards, checks and cash.

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct

and that there is adequate change.

Answered customer inquiries by researching, and locating information

Optimum Bronx, NY

Customer service representative (English & Spanish) 2012 2013

Maintained call center database by verifying customer information

Answered a mult line switchboard averaging more than 100+ calls daily.

Troubleshooting various Television and cable equipment.

Answered customer inquiries by researching, and locating information

Transferred customers to correct department if required

Sell additional services or educated customer on how to save money with new products when

warranted.

Trained new employees on company policies and procedures.

JASB of New York Corp New York, NY

Executive Assistant 2007 2009

Communicated effectively with multiple departments to plan corporate meetings.

Full charge processing of all accounts receivable and payable

Reconcile bank balances; record general ledger entries

Manage all petty cash and office supply expense accounts

Provided timely, courteous and knowledgeable response to information requests; screened and

Transferred calls; and prepared official correspondence.

Operated a multi line switchboard with heavy volume of calls.

Administrative support to other staff

Customer Service upon request.

Dr. Khan Neurology Center Bronx, NY

Administrative Assistant /Lead Receptionist 2005– 2007

Managed multi line switchboard phone system by contacting patients for follow up appointments

Filing and maintenance of confidential medical records

Timely verification of patients’ insurance coverage.

Collected and recovered billing errors and recovered $5,500 in vendor underpayments.

Performed as lead interpreter for Spanish speaking clients

Handled sensitive/confidential materials on a daily basis

Received, reviewed, and sorted all incoming and outgoing correspondence.

Supported office professional with filing, faxing letter assignments, and memos

REFERENCES

Furnished Upon Request

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