Customer Service Medical Assistant
Resume:
Andrea Avalos
******.******@***.********.***
*** **** ****** ***: 2R Oak Park, IL 60302
Objective: A receptionist or medical assistant position
Summary of Qualifications
Enthusiastic, dedicated, dependable, and compassionate individual with the ability maintain personal high level of care standards by
taking whatever steps necessary to ensure patient safety, comfort and medical care. Recognized for team orientation, excellent
communicator and a desire for continuous learning.
Skills
Concise written & verbal Patient Assessment Leadership: Influences a group of
communication Bilingual fluent in English and Spanish individuals with ease to achieve a
Patient Relationship Management Technically Proficient in Microsoft common goal.
Accurate Report Documentation word, Exel, Power Point and EMR
Relevant Experience
Elmwood Care, Elmwood Park, IL 08/2011-01/2012
Certified Nurse Assistant
•Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the
toilet, standing, walking, or exercising.
•Measured and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
Internship: La Sagrada Familia Clinic, Cicero IL- 2012
Licensure
Certified Nurse Assistant License in the state of Illinois
Work Experience
La Sagrada Familia Medical Clinic, Cicero IL 02/2013- Present
Receptionist/Medical Assistant
• Answer telephone calls and respond to inquiries and assist patients in scheduling appointments
• Develop and maintain patient charts and provide health information forms and educational materials
• Record daily vital signs in patients’ medical records
• Assist physician in procedures such as: Pap smears, vaccination, and ear wash
Home Depot, Downers Grove, IL 04 /2012-03/2013
Customer service
•Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel
accounts, or obtain details of complaints.
•Kept records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken.
Ruby Tuesday Restaurant, Melrose Park IL 06/2010-08/2012
Server
•Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
•Maintained contact with kitchen staff, management, serving staff and customers to ensure that dining details are handled properly and
customers' concerns are addressed.
Al’s Char House, La Grange, IL 06/2009-06/2010
Host
•Greeted guests and seat them at tables or in waiting areas.
•Spoke with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Education
Elmhurst College Elmhurst, IL Biology Bachelors 2014
Triton College River Grove, IL
Certified Nurse Assistant 2011
Volunteer Work
MacNeal Hospital, Berwyn –Helped nurses with basic needs
St. Isadore Church, Bloomingdale –Served the homeless
Northwestern Illinois Food Bank, Geneva- Pads
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