Customer Service Sales
Resume:
Alisha Brooke Lyons
Addison, Texas 75001
*****************@*****.***
SUMMARY OF QUALIFICATIONS
• Provided exceptional service with over eight years of Customer Relationships and Sales Experience
• Achieved top sales department rank for Nordstrom stores consistently in a highly competitive environment
• Increased sales volume and improved customer loyalty for Victoria’s Secret and Nordstrom stores
• Nationally recognized Credit Achievement Ranking and Credit Lead for Victoria’s Secret 2009-2012
• Multi-tasking abilities, product development, creative and organizational skills
• Communication in English and Intermediate Spanish
EDUCATION AND HONORS
University of North Texas, Denton Texas Bachelor of Business Administration in Entrepreneurship
Minors in Psychology and Spanish Completed: December 2013
Relevant Courses: Finance, Cost Accounting, Intermediate Accounting, International Management, HR management
International Baccalaureate Diploma Candidate and Recipient Awarded: 2009
Internationally recognized by completing 150 hours of community service and starting college with 43 credit hours
SKILLS AND ACCOMPLISHMENTS
Leadership
• Led over 20,000 incoming University of North Texas students through Orientations for two years
• Participated in Eagle Camp volunteer opportunities 2011-2012 for the University of North Texas
• Achieved top 10 ranked in the nation for credit card applications at two different Victoria’s Secret stores
• Mission trip to New Orleans to rebuild and revive the city with Overflow at First Baptist Denton
Business Administration / Marketing
• Propelled the Nordstrom brand throughout internship in the department of Women’s Shoes
• Increased Sales Volume and improved Customer Loyalty rate for Victoria’s Secret for four years
• Experience with cashiering and legendary customer service through close mentor relationships
• Leader and mentor for the University of North Texas New Student and Student Success Programs
• Recruited new members for Alpha Delta Pi sorority 2010-2012 through scheduled events and meetings
• Brand Guide floor set and Visual Aide set-up and assistant for Victoria’s Secret
Professional/Student Organizations & Affiliations
Spirit Chair and Panhellenic Delegate Alpha Delta Pi Sorority August 2009 – May 2013
Active Member Order of Omega Honor Society April 2011 – May 2013
Committee Board Member North Texas Top 40 Leaders (NT40) September 2011 – May 2013
EMPLOYMENT HISTORY
Intern, Certified Fit Specialist January 2012-August 2012, September 2012-Present
Nordstrom Dallas, Texas
Category Supervisor and Credit Lead November 2008-March 2012
Victoria’s Secret Denton, Texas
Freshman and Transfer Orientation Leader January 2010-September 2011
University of North Texas Denton, Texas
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