Heather Reed

Olathe, KS

aceqrn@r.postjobfree.com - 913-***-****

• Over 10 years of extensive customer service experience.

• Received hands on experience in a classroom setting including: blood draws, check vital signs, injections,

and laboratory skills.

WORK EXPERIENCE

Medical Assistant

The Health & Wellness Clinic - Overland Park, KS - March 2014 to May 2014

Responsibilities

Scheduling patient appointments, answering phones, cleaning the office, prepping patient rooms, calling and

confirming appointments, scanning files, inputting fee slips (ICD-9 & CPT codes), taking payments, taking x-

rays & developing the film, verifying insurance information, ultrasound therapy, putting patients on traction

tables, hooking patients up to electronic stimulator, checking patients in & have them fill out new patient

paperwork, entering patients into the system.

Accomplishments

Did externship at this location from March, 2014 to May, 2014 before getting hired

Skills Used

customer service

Customer Service Advocate

OptumRX - Overland Park, KS - November 2007 to May 2014

Responsibilities

Assisting customers with medication orders, track deliveries, explain patient benefits, assist pharmacies to

process claims, website tech support, learn new systems, process orders to contact patient's doctor.

Skills Used

customer service

Sales Associate

Macy's - Overland Park, KS - September 2006 to November 2007

Responsibilities

Stocked the floor, assisted customers with their questions, processed inventory, merchandised products,

answered phone orders, signed customers up for the Macy's Card, cleaned the register area, ensured the

department was clean, and opened/closed the store.

Skills Used

customer service, sales

Bear Builder

Build-A-Bear Workshop - North Kansas City, MO - April 2005 to August 2005

Responsibilities

Greeted guests, answered questions, helped guests select stuffed animal, sound, clothing and accessories,

and stuffed animals. Helped with computers, rang up sales, lead birthday parties, called and confirmed birthday

parties, cleaned store, filled stuffer, opened/closed store, answered phone, and promoted guests on street to

come into store.

Skills Used

customer service

Assistant Studio Manager

PCA National/ Walmart Portrait Studios - Shawnee, KS - July 2004 to February 2005

Responsibilities

Assisted customers choose poses and backgrounds for their portraits, sold them different packages for the

photos that were taken, took photographs, opened and closed the studio, answered phones, made intercom

announcements, and scheduled appointments.

Skills Used

customer service

EDUCATION

Diploma in Medical Assisting

Everest College - Kansas City, MO

May 2014

SKILLS

CPR Certified, HIPAA Trained, OSHA Trained, AED Certified, Customer Service, Venipuncture, Vital Records,

Claim Gear, Urinalysis, Wound Care, Electronic Medical Records, Injections, Patient Charting, Scheduling

Appointments, X-Rays and Development

Contact this candidate