Customer Service Health

Cassandra S. Martinez

**** ********** ***. ***# **

Bronx, New York 10705

********@*******.***

Cell: 917-***-****

Objective: To obtain a responsible and challenging position where my education, work

experience and skills, will have valuable application.

Education: Sullivan County Community College, AAS in Human Services 2011

Francisco Homes College, Salutatorian, Advance HS Diploma 2008

Languages: Fluent in Tagalog (Philippines national language)

Work Experience: Promesa Rehabilitation Treatment Center Bronx,

NY

*Volunteer 01/13 to present

-Provided transportation for inpatients to different facilities

-Supervised patients during activity hours

-Organized patient files

- Worked side by side with nurses in distributing medication

The Cheesecake Factory

Yonkers,N.Y

*Server/ Designated Trainer 10/11 to present

-Assumes 100% responsibility for quality guests’ experience

- Supervise new coming workers

-Conduct training for upcoming full-time workers

-Handles large amount of store credit money

-Operates a point of sale system

-Abided by NYS Department f Health Codes

-Responsible for alcohol distribution

Unos Chicago Bar and Grill

Yonkers, N.Y

*Server 01/11 to 10/11

-Provide good customer service

- Speed techniques

-Responsible for alcohol distribution

-Customer service and menu knowledge

-Abided by NYS Department of Health Codes

-Communication with managers and co-workers

-Process payments

Applebee’s Restaurant

Yonkers, N.Y

*Server/bartending 04/08 to 09/11

-Serving food to customers

-Bartending equipment and speed techniques

-Responsible for alcohol distribution

-Customer service and suggestive selling techniques

-Abided by NYS Department of Health Codes

-Dealt with the public and accommodated their needs

-Accountable for credit/debit/cash exchange

Kaybee Toys

Yonkers, NY

*Stock / Floor Associate (Seasonal) 05/08 –

12/08 -

-Collaborated with multitasking team and stocked toys

-Advertised new toys and buyer

-Socialized with children and adults

Kingsbridge Terrace Health Care Bronx, NY

*Volunteer 2005-

2006

-Volunteer work

-Supervised elderly patients

-Provided transportation for elder patients

-Responsible for medicine labeling in the pharmacy

-Managed documents and accountable for file placement

References: Available upon request.

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