Sales Customer Service

Joe Woods

**** ** ****** **. *********, WA *****

***/***-**** – **********@*****.***

Objective: Tele-Pro seeks customer-advocacy position - inside sales/customer care

Qualifications

Inside Sales - experienced biz2biz inside sales and customer service, public relations, trade shows -

Consistently exceeds goals, develops & implements sales strategies, hires, trains,

motivates sales associates

Top Closer – residential inbound sales – educates customers to establish need for products,

natural rapport-builder, intentional seller, problem solver, cold-calls, follow-up. Utilizes

variety of customer contact programs, data entry, reports, sales scripts

Customer Care – fields inbound product inquiries, complaints, solves customer support

issues, product knowledge, customer advocate liaison with field techs and service

administrators

Supervision – office manager – small sales-driven business – all facets, including

hiring, training, monitoring sales force of 15. Supervised support staff – research,

data entry, bulk mailings, customer sales and service

Work Habits – Intentional worker with strong ethic – can work well with others or

independently. Friendly and persuasive, integrity

Recent Employers

Alpha Ecological – "Green" pest control – Inside residential sales (Top Sales 7 Years)

All aspects inbound sales utilizing phone queues, "ServeSuite", MS Office. Heavy Activity,

02/13/06 – 06/07/13

Construction Pipeline – niche trade publication - Office/Sales Manager

01/03/2000 – 07/10/05

Professional Insurance Agents/Independent Insurance Agents Assoc. - Membership Director

Member recruitment and retainage, all member correspondence, Licensed Insurance Agent,

sold malpractice insurance to insurance agencies, produced two trade shows annually, worked with

board of directors

11/10/92 – 12/24/99

References by Request

Contact this candidate