Customer Service Sales

LaTanya Whiteneir

***** *. ********* ******, *******, IL 60643

Email: ************@*****.***

Phone: 773-***-****

PROFESSIONAL SUMMARY

Self motivated, detail oriented with over 10 years of experience in administrative support; able to learn new tasks quickly and

proficient in growing key customer relationships; committed to representing establishment with a friendly and professional

demeanor at all times

KEY SKILLS:

• Sound organizational skills; able to prioritize tasks and complete projects ahead of schedule and with limited supervision

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Demonstrated ability to work effectively and diplomatically with colleagues, as well as with customers and corporate contacts

• Ability to manage sensitive and confidential situations and information with absolute discretion

• Ability to maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities,

complex problems, and tight deadlines

• Excellent problem-solving skills

WORK EXPERIENCE:

Customer Service Associate

August 2008 to June 2011

James Walker Manufacturing Co. - Glenwood, IL

Provided direct support to customers and sales team; Duties included processing purchase orders, invoicing sales orders, maintaining

customer accounts, reviewing, tracking, and troubleshooting orders. Duties also included p urchasing component parts as necessary and

liaising with plant and shipping/receiving department.

Administrative Support

October 2006 to August 2008

OfficeTeam – Tinley Park, IL

Provided administrative support within various industries including accounting, media and manufacturing; Duties included greeting

clients, scheduling appointments, filing, data entry; operated multi-line switchboard, invoicing, entering sales orders and work orders for

production.

Receptionist

August 2002 to October 2006

Hi Tide Media – Chicago, IL

Greeted and directed incoming clients and guests, fielded incoming phone calls and directed to necessary contacts, maintained various

calendars, including scheduling meetings and calls, received and distributed mail and packages, oversaw daily office operations and

served as a back-up to Office Manager.

Secretary II – Campaign Dept.

February 2001 to August 2002

Jewish Federation – Chicago, IL

Provided direct support to the Senior Development Officer through performing a variety of administrative functions including answering

phones, scheduling appointments and assisting with planning of fund-raising events.

Education:

Certificate: Computerized Business Systems, 1996

Computer Learning Center – Chicago, IL

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