Customer Service Engineer

Reggie Dickens

**** ******** ****** **., *******, NC 27610

Cell: 252-***-****

Email: ***********@*****.***

OVERVIEW:

Acheivement-Oriented electronics professional with vast variety of experience actively seeking a full-time position in the

Banking industry.

EDUCATION:

ECPI College of Technology Raleigh, NC

Associate’s Degree in Electronic Engineering Technology Conferred 4/2012

INTERNSHIP:

Purple Elephant Raleigh, NC

PC Technician 10/2010- 12/2010

• Test PC Hardware, monitors, keyboards, speakers and other peripherals

• Refurbish Desktop and Laptop Computers

• Load and troubleshoot operating systems, hardware and software

• Remove hard drive and wipe data clean for re-use

• Disassembling, re-assembling, performing diagnostic testing and repairs of electronics equipment

ACCCOMPLISHENTS: Built an AM/FM radio utilizing directions from electronic/wiring schematics, incorporating basic

skills and knowledge.

SKILLS:

Hardware

• Experience assembling hardware in computer towers

• Use testing and measuring instruments to acquire data and analyze technical problems

• Analyze and implement systems containing hardware and software components

• Read and understand formal, informal drawings, and/or electronic/wiring schematics

• Strong understanding of electronic component operation

Operating Systems

• Experience installing and configuring Windows operating systems

• Experience installing and configuring Linux operating systems

• Experience in programming languages such as Python, Labview, Labwindows/CVI, C/C++, Java, Perl

Professional

• Strong leadership skills with the ability to understand the corporate initiatives set-forth

• Work in a fast paced environment

• Work with minimum supervision

• Skilled at learning new concepts quickly

• Customer service and management experience

• Maintain working relationship with colleagues

• Proficient in the use of computers

EXPERIENCE:

Q-Edge-FoxConn Durham, NC 02/2013

Test Engineer

• Develop and implement test scripts, strategies, plans for sustaining and new products

• Provide automated test solutions by utilizing various Automatic Test Equipment such as Cisco Terminal Servers, Sun

Servers, Switches, Power cycle boxes, Hipot machines, etc.

• Interface with customers and internal cross-functional teams to solve all testing-related issues

• Monitor test failure trends in production and implement corrective actions to improve production test yields

• Develop and setup test stations and processes including modeling, pre-pilot, and pilot runs for new production

introduction

• Train Technicians and Test on new and existing testing procedures and product troubleshooting

Mastec Raleigh, NC

Satellite Technician 10/2012-02/2013

• Prepare satellite dish system installation by reviewing orders; gather equipment, supplies, and tools

• Coordinate daily schedule

• Provide excellent customer service

• Test equipment and connections, identifying and correcting problems

• Specializing in cable, wiring, satellite, security alarm, home theatre, electrical, TV, internet, telecommunication,

maintenance, repair, electronic, hand tools, power tools, and OSHA laws.

• Plan installations by evaluating location; locating access; laying-out equipment and wiring plan

Simplex Grinnell Raleigh, NC

Inspector (Temp/ Contract) 07/12-10/12

• Perform routine inspections, testing, servicing, installing and preventative maintenance of life safety

Product lines

• Work with low voltage wiring and associated devices for the operation of low voltage equipment

• Responsible for provided exceptional customer service while performing quality inspections

• Complete Service Acknowledgements with proper coding through communication devices

• Maintain a highly structured inspection schedule and complete inspections on time

• Perform minor repairs and programming changes while under direct authorized supervision

• Input, retrieve and archive inspection documentation program via computer

The Body Shop Wake Forest, NC

Seasonal Team Leader 09/11-07/12

• Assess daily team workload, targets and tasks based on available staff and assign duties

• Liaison with the Workflow Supervisor to adjust work load priorities.

• Use SAP Warehouse Activity Monitor to ensure that all transactions are being processed in a timely manner

• Monitor employee productivity and ensure work assignments are completed in a timely manner

• Manage consistent inventory counts

• Investigate inventory discrepancies and report on trends

• Audit outbound shipments to agreed levels

• Process returns from e-commerce and retail stores

• Maintain neat, organized, detailed records of all transactions

• Utilize MS Outlook, MS Word and MS Excel to perform administrative job duties.

Forklift Operator 04/07 to 9/11

• Operate gas and electric forklift to load and unload product and inventory control

• Stack materials in a safe manner and supplies specific areas with product

Universal Leaf of North America Nashville, NC

Forklift Operator 08/05-04/07

• Operate gas and electric forklift to load and unload product and inventory control

• Stack materials in a safe manner and supplies specific areas with product

Roomstore Furniture Distribution Center Rocky Mount, NC

Team Leader 10/98-08/05

• Supervised, coached and developed a group of subordinates

• Managed warehouse inventory and maintain inventory records

• Assisted with daily operations of the warehouse

Contact this candidate