Project Manager Customer Service

MARK A. SANFORD

* ** ******** *****, ***. #*

* *********, ************* *****

Cell: 919-***-**** **********@*****.***

. BUSINESS ANALYST & TECHNICAL

TRAINING SPECIALIST

Strategic Business Analyst / Project Leader / Technical Training Specialist

Recognized as an effective leader with strengths in business process re-

engineering, defining and redefining process improvements, crafting and

fostering consensus, recognizing and accelerating teammate's strengths, and

building powerful teams that can conquer any obstacle.

Key Skills:

Training & Development Relationship Building Project Management

Coaching/Mentoring Leadership Development Communication

Team Building Professional Presentations Results oriented

Qualifications:

. Lead business consultant and project manager in implementing credit

and collection software. Implemented and managed project initiatives

on time, on budget, and on quality. Supported AR Credit and Collection

department by performing all business analyst functions

. Software pre- and post-sales business and technical consultant on

Hyperion Suite, Consulted with companies on the usage and

implementation of Hyperion Suite. Created pre- and post-sales

software presentations to many companies nationally through Webinar,

in-person, or group presentation

. International Product Manager for data quality and data integration

software. Handled all client interaction, pre- and post-sales

presentations as well as all product updates for IBM's Data Quality

and Data Integration software. Handled all day-to-day interaction

with software development staff as well as software testers and

integration specialists

. Led implementation of SAS-Retail software at high-profile client

installation, Academy Sports, Inc.

. Extensive US-travel to client sites handling all technical project

management functions, leading all SDLC functions in support of entire

software suite

. Lead business and technical architect of solutions-based (CDI

Solution) utilizing SAS/Data Flux as the Lead Business Solutions

Consultant - SAS/Data Flux

. Lead Project Manager of Customer Data Integration (CDI) project for

Amgen International in CA, an Object Registry & Repository database

used throughout the organization

. Led the initial implementation of a $500K SunGard AR and Credit

Collection eSuite

. Assigned to $40MM+ Order-to-Cash project destined to be largest in

Acushnet Company history

. Lead Analyst and Developer on PeopleSoft ERP (AP, Projects, Supply

Chain, and HR)

. Lead Analyst and Developer for Electronic Funds Transfer (EFT)

project: SQR, SQL, & VB 6

. Lead Business Liaison/Project Leader for Global PeopleSoft upgrade to

version 8.4 (from v7.5)

. Project Lead in the implementation of Pitney Bowes PBFirst software

. Project Lead on implementation Internet-based credit card processing

for My Joys ecommerce

. Project Lead on implementation ADP's eTIME software

. Lead Analyst: TSQL/OLAP Reporting Structures in SQL Server Global

Order Fill-Rate Analysis

. Lead PeopleSoft Analyst/Developer (Hyperion SQR, Business Objects

Crystal Reports)

. Led global implementation of SunGard AR Credit and Collection software

. Handled all office management functions including billing, receiving,

computer networking, and project leadership

. Tasked with all inventory processing, including cycle counts,

tracking, shipments and return authorizations

. Over 10 years COBOL (IDMS\ADSO) programming experience; ISPF, TSO,

JCL, VSAM, CICS

. Over 6 years RPG-3/4 programming experience

. Taught at two Massachusetts Community Colleges, Adjunct: Taught

Introductory and Advanced COBOL programming; Microsoft Office

applications (Word, Excel, Access)

Professional Experience:

Lead Inventory Specialist, 2011-2012

GolfSmith, Inc., North Reading, MA

Office Manager, 2008-2010

JGCMI, Inc., Medford, MA

Business Analyst, 2008

Acushnet Company, Fairhaven, MA

Business Solutions Consultant, 2007 (6 months)

Oracle Inc., San Jose, CA

Product Manager, 2006

IBM Inc., Armonk, NY

Business Solutions Consultant / Senior Project Manager, 2005 - 2006, 2007-

2008

SAS Institute, Cary, NC

Senior Business Analyst, 1998-2005

Acushnet Company, Fairhaven, MA (makers of Titleist, Foot Joy, and Pinnacle

golf products)

Education:

RIVIER UNIVERSITY, Nashua, NH

Masters of Business Administration

SAINT ANSELM COLLEGE, Manchester, NH

Bachelor of Art in Business

Certifications and Honors:

. 1 of 5 employees chosen for the Converse Retention Program, 1998

. Recognized for demonstrated performance and cost savings on PeopleSoft

ERP (Acushnet), 2003

. High Distinction Honors, Rivier University, May 1998

. Who's Who in American Colleges and Universities, Saint Anselm College,

May 1989

. Business Analyst Certificate, Bryant University Executive Development

Center, June 2014

. Coursework towards Graduate Certificate in Instructional Technology,

Bridgewater State University, 2014-2015

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