Customer Service Representative

Kenisha Brown

**** ******** ** *** * - Wyoming Mi 49509

**************@*****.*** 616-***-****

Seeking employment where my experience can be used to benefit the

organization company as well as provide me with the opportunities for

growth and advancement within your company.

WORK EXPERIENCE

Server

Monellis Italian Grill September 2013-Current

. Take orders

. Make sure work area is organized

. Handle Cash

. Provide service excellence

Customer Service Representative

Teleperformance - October 2013- June 2014

Handle Telephone Inquires from United Health Care and AT&T customers,

prospects, other departments, and agents.

. Data Entry

. Billing and Payment

. Troubleshooting

. Inquiry resolution

. Provide service excellence

Customer Service Agent

AAA Auto Club Group August 2011-September 2013

Handle telephone and written inquires from customers, prospects, other

centers, and agents

. Claim data entry using Microsoft Word, Microsoft Excel, Microsoft

Outlook, and Citrix.

. Inbound and outbound call handling

. Inquiry resolution

. Provide service excellence

Assistant

Kent Count Juvenile Detention Center August 2009- August 2010 -Internship

Worked along side probation officers and juveniles.

. Schedule meetings/appointments

. Hold meetings with juveniles and guardians

. Document hours reported

. Supervise juveniles at community service worksites

. Submit detailed documentations to the courts concerning juveniles.

Education

Grand Rapids Community College - Current

Rogers High School - Diploma -2010

Recognize

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